Juan Carlos Flores Bobadilla
Office Manager
Tlajomulco De Zuniga
Summary
Dynamic Office Manager at Alorica with a proven track record in performance improvement and effective communication. Successfully enhanced team productivity through training initiatives and streamlined operations, achieving significant customer satisfaction. Skilled in project management and adept at fostering strong customer relations, driving operational excellence in fast-paced environments.
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Office Manager
Alorica
03.2021 - 03.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Provided exceptional customer service when addressing client inquiries or concerns via video calls, Phone calls or email correspondence.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Enhanced communication within office by implementing centralized digital messaging platform.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
Operations Supervisor
Alorica
04.2017 - 02.2021
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
Collections Agent
Alorica
03.2016 - 03.2017
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Counseled debtors on payment options and arranged installment agreements.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Contributed to a positive team atmosphere by providing support, sharing knowledge, and participating in departmental initiatives.
Business Manager
The White Pearl
11.2014 - 02.2016
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Implemented cost-cutting measures, resulting in substantial savings for the organization without compromising on quality or performance.
Education
High School Diploma -
Norris High School
Mukwonago WI 05.2001 -
Skills
Project management
Performance improvement
Training and coaching
Effective communication
Credit and collections
Customer service
Office management
Office administration
Operations management
Billing
Customer relations
Team supervision
Automotive customization
I like to personalize classic cars and trucks by given them a most intricate paint job as well as modifying the suspension and giving them an aggressive stands. I also like to change the wheel and tire set up by placing more modern and bigger sets. Also enjoy modifying the drive train by adopting performance parts for more horse power.
Timeline
Office Manager
Alorica
03.2021 - 03.2024
Operations Supervisor
Alorica
04.2017 - 02.2021
Collections Agent
Alorica
03.2016 - 03.2017
Business Manager
The White Pearl
11.2014 - 02.2016
High School Diploma -
Norris High School
05.2001 -
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