Jose Daniel Ramirez Mendoza

• Hot Topic, Her Universe, BoxLunch (CCSI) from 11/6/2023-01/08/2024
• Promoted high customer satisfaction by resolving issues efficiently with friendly, knowledgeable service.
• Handled customer calls related to placing orders, verifying mailing addresses, and sending confirmation numbers via email.
• Assisted customers in tracking delayed orders, provided replacements, or processed refunds when necessary.
• Managed billing issues, including verifying double charges and advising on refund processes (7-10 business days).
• Informed customers about pre-order timelines and provided estimated arrival times (ETA) based on the website.
• Center One (CCSI) From 01/10/2024-05/21/2024
• Collected payments on due dates for credit cards, ensuring timely payment and account accuracy.
• Reviewed customer statements to verify charges and address discrepancies.
• Referred unrecognized charges to the fraud department for further investigation and resolution.
• Assisted proposal members by processing credit card applications and checking for approval.
• Provided customers with financial hardship programs, offering solutions to manage payments.
• Managed outbound calls to members behind on credit card payments, offering tailored resolutions such as hardship programs, Due date extensions, Lowered interest rate charges, Reduced minimum payments and Waived late fees.
• Educated members on the potential credit damage and how FDA regulations could impact their credit standing.
• Successfully influenced many customers to bring their accounts current after providing clear explanations of the consequences of non-payment.

Trinity Resort Services, from 06/01/2024-09/26/2024

• Reviewed contracts and explained account charges to members, ensuring clarity and resolution of billing concerns.
• Collected payments for maintenance fees and loan payments through credit/debit cards, payment links, or ACH.
• Managed outbound calls for past-due accounts, offering tailored payment arrangements, including partial payments and extended contract terms.
• Negotiated payment plans, such as collecting 25% of past-due amounts and deferring the remainder, or offering 50% payments for up to 6 months.
• Sent agreements to members for signature and tracked compliance, ensuring timely updates to accounts.
• Escalated resort-related issues and scheduled follow-up calls to resolve ongoing member concerns.