Jean Paul Sanchez

I was a representative at Alorica in the Verizon campaign in the Care department providing customer service along with technical support.

• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

• Assisted in organizing and overseeing assignments to drive operational excellence.
• Managed production processes for optimal efficiency, reducing costs and improving product quality.
• Coordinated production schedules to ensure timely delivery of high-quality products to customers.
• Increased sales revenue by implementing innovative marketing strategies and building strong customer relationships.
• Established performance metrics for sales team members, driving accountability and fostering a culture of continuous improvement.