Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeanty MARC

Bradenton

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Savvy Tax Associate develops well-rounded tax foundation by preparing various tax returns, tax planning, and special projects for tax engagements within variety of industry niches. Knowledgeable of tax laws related to all reporting entities and taxing authorities to prioritize and manage assignments of varying sizes and complexity within schedule and budget. Proficient in Microsoft Office tools, tax compliance process software and tax research databases.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

23
23
years of professional experience

Work History

Customer Service Representative

Alorica
Bradenton
04.2024 - 03.2025
  • Managed and updated customer database regularly to ensure accurate and up-to-date information
  • Resolved customer inquiries and issues promptly and effectively
  • Demonstrated strong attention to detail in recording customer interactions and sales data
  • Utilized strong communication skills to address customer questions and concerns
  • Maintained confidentiality and security of customer information, including credit card details
  • Collaborated with team members to provide exceptional customer service and support

Customer Service Sales Representative

NIKE
Remote
03.2009 - 05.2024
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Maintained high levels of customer retention with proactive relationship-building strategies.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
  • Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Implemented upselling techniques to increase average transaction value and drive additional revenue growth.
  • Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

IT Support Specialist

Liveops
Tampa
11.2014 - 03.2017
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed, configured and maintained computer systems and network connections.
  • Responded to customer requests for products, services, and company information.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Implemented feedback mechanisms, gathering valuable insights for service improvement.

Tax Consultant

QuickBooks
Remote
03.2007 - 07.2013
  • Reduced client tax liabilities by identifying applicable deductions and credits.
  • Advised clients on best practices for maintaining compliance with changing tax regulations, avoiding costly penalties.
  • Interviewed clients to obtain additional information on taxable income, deductible expenses and allowances.
  • Negotiated payment plans with taxing authorities on behalf of financially distressed clients, easing their burden.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Service Representative

Walmart
Tampa
05.2005 - 03.2013
  • Created a new customer database by entering customer information into a database
  • Handled customer inquiries, answered questions, and resolved problems in a timely manner
  • Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
  • Developed and trained 15 new customer service representatives on the proper handling of customer inquiries

Data Entry

AT&T
Tampa
02.2009 - 08.2012
  • Motivated individual with experience in customer service and sales.
  • Skilled in building customer relationships and understanding customer needs.
  • Strong communication and interpersonal skills for providing superior customer service.
  • Results-oriented sales worker engages with customers to help establish rapport.
  • Proven track record of building customer relationships and successfully closing sales.
  • Committed to delivering exceptional customer service and exceeding sales goals.
  • Outside sales specialist with strength in negotiations, e-commerce and customer service.
  • Excellent interpersonal and time management skills.
  • Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed, and accurate support.
  • Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
  • Experienced Customer Service Representative with 5 years of experience working in busy, fast-paced call center.
  • Committed to providing prompt, quick and accurate service to large volume of incoming calls.

Customer Service Representative

Verizon Enterprise
Remote
08.2002 - 10.2009
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Customer Service Representative

Amazon
Tampa
05.2005 - 11.2007
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Built rapport with clients through active listening, empathy, and understanding of their individual needs.
  • Adhered to company guidelines and protocols while representing the brand professionally during all interactions with customers.
  • Responded to customer requests for products, services, and company information.
  • Maintained accurate records of customer interactions using CRM software, ensuring seamless follow-up when needed.

Education

High School Diploma -

Ecole Jean Marie Guilloux
Haiti
05.1987

Skills

Call center experience

Business growth and retention

Appointment Scheduling

Customer Complaint Resolution

Goal-Oriented

Customer Needs Assessment

Live chat support

Account development

Incoming Call Management

CRM Software

Customer Service

Active Listening

Product Knowledge

Call Management

Complaint resolution

Timeline

Customer Service Representative

Alorica
04.2024 - 03.2025

IT Support Specialist

Liveops
11.2014 - 03.2017

Customer Service Sales Representative

NIKE
03.2009 - 05.2024

Data Entry

AT&T
02.2009 - 08.2012

Tax Consultant

QuickBooks
03.2007 - 07.2013

Customer Service Representative

Amazon
05.2005 - 11.2007

Customer Service Representative

Walmart
05.2005 - 03.2013

Customer Service Representative

Verizon Enterprise
08.2002 - 10.2009

High School Diploma -

Ecole Jean Marie Guilloux
Jeanty MARC