José Enrique Cano Rodríguez

• New branches deployment: routing (BGP, OSPF, VRF, MPLS, DMVPN), switching (LAG, LACP, LLDP, STP, VTP, VLAN), Wireless (WLC, AP, CPI), AAA (ISE, TACACS, RADIUS)
• Decommission devices procedures multivendor: Secure Uplink shutdown, Wipe configuration, access recovery
• Handling of Splunk software for query generation
• Management of GNU/Linux operating systems and change management systems for automated Perl and Python pre-checks and post-checks
• Handling international calls for branch network conflict break-fix support
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Resolved problems, improved operations and provided exceptional service.
• Worked flexible hours across night, weekend and holiday shifts.

• Configuration and material management like as jumpers and SFPs of L2 devices multi-vendor (Cisco,Nokia, Huawei) for traffic capacity increase and VLANs propagation
• Configuration L3 device multi-vendor (Cisco,Nokia,Huawei) for routing traffic over OSPF, BGP and VRFs with restrictions like as ACLs, prefix-list and route-maps.
• Operation and configuration of NMS SolarWinds Orion for monitoring of hardware health, capacity planning and forecast, failure path analysis
• Operation and configuration of NMS IXIA Hawkeye for monitoring of QoS and QoE trough probes. Shell bash scripting Perl and Python to design granular tests.
• Administration of AAA such as VPN (Cisco ASA) and TACACS (Cisco ISE). Cisco ASA SSL certificate renovation process.
• Operation and configuration of FW (Palo Alto) generating policies and adding network segments for allowing or denying traffic
• Administration and configuration of GNU/Linux and Windows Server for licenses, NMS, automation and GPON Managers ( Huawei NCE-FAN , Nokia AMS, ZTE Netnumen)
• Programming modules in Python for inventory automation and KPIs

• Monitored network infrastructure proactively and reactively (via skyline Dataminer and Cacti Software)
• Troubleshot routers, layer 2 and 3 switches multi-vendor (Raisecom,Cisco, Huawei, Nokia) and network firewalls (Fortinet and Meraki).
• Gave customer technical L1 support of services: Metro Ethernet, Ethernet DIA, residential GPON and DOCSIS
• Monitored and tested of SLA compliance in restoration of services due to Fiber Optic outage of enterprise customers
• Wrote RCA and RFO documents for Tier 3 customers

• Administered software PMS and Payment engine for business operations of two hotels such as check-in, check-out, financial reports, etc
• Managed the infrastructure for services of internal and external customer such as telephony (PBX NEC), WiFi in rooms (WLAN, APs Rucks and Mikrotik), CCTV (Hikvision, 3VR), Physical Access control (VingCard, Onity)
• Administered Windows and SQL Servers for backup business data and AD GPO updates from to WSUS
• Gave technical support about generation of reports in excel using VBA macros and about and eventual issues.
• Application support for Innsist Property Management System and Alice App

• Monitored network and servers infrastructure of State revenue offices doing tshoot for to report to ISP or for to send internal technicians to site
• Administered and configured Windows Server with roles such as AD, FS, IIS for internal user management
• Operated and configured Firewalls (Fortinet) and Balancers (A10 Networks) for perimetral security and web traffic balancing

1.- Performance testing of firmware, hardware stress, and data transfer on PCBs
2.- Programming of ERP modules Java Enterprise Edition