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Jeffrey Ornelas
Sales Agent
Mexico, México
Summary
Dynamic sales professional with a proven track record at CUATRO 15, excelling in cold calling and product demonstrations. Recognized for achieving top performer status, leveraging strong customer assistance and sales strategies to drive results. Adept at managing high-stress situations while fostering customer relationships and enhancing satisfaction.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Sales Agent
CUATRO 15
01.2025 - Current
- Complete the day goals which includes making 900 calls per day and closing at least 7 successful transfers.
- Enhanced product knowledge through continuous training and weekly tests.
- Achieved top performer status within the company due to consistent high sales numbers.
- Explained features and advantages of our products or services to promote sales.
Customer Service Representative
TTEC
05.2024 - 11.2024
- Resolved customer complaints with empathy.
- Managed high-stress situations effectively.
- Developed rapport with customers through active listening skills.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions.
- Take care of technical issues, including the online accounts assistance.
Sales Agent
One Star
01.2024 - 05.2024
- Take care of at least 275 cold calls per day
- Set up online video conferences with the customers to receive better explanation on our services.
- Close at least 3 sales by the end of the week
Customer Service Supervisor
Ssg Solutions
11.2022 - 12.2023
- Coached agents for increased performance
- Customer service supervisor of several news papers companies all around the US including the New York Times.
- Online service and technical support.
- Complaint calls, cancellations, payments, escalations and retention.
- Updated account information in each customer's record to keep data accurate.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Customer Care Representative
Crate and Barrel Furniture Clearance Center
02.2020 - 05.2020
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Served as a trusted advisor to clients by keeping them informed of new product releases, promotional offerings, industry trends, and relevant company news.
Education
High School Diploma -
Instituto Guadalupe Victoria
Aguascalientes, Mexico 05.2001 -
Skills
Product demonstrations
Interests
Timeline
Sales Agent
CUATRO 15
01.2025 - Current
Customer Service Representative
TTEC
05.2024 - 11.2024
Sales Agent
One Star
01.2024 - 05.2024
Customer Service Supervisor
Ssg Solutions
11.2022 - 12.2023
Customer Care Representative
Crate and Barrel Furniture Clearance Center
02.2020 - 05.2020
High School Diploma -
Instituto Guadalupe Victoria
05.2001 -