Jeimy Herrera Gutiérrez

• Invoice processing for KCI USA and KCI CA, Oracle R12.
• Answer inquiries from internal or external.
• Generate daily, weekly and monthly reports.
• Training and mentoring new team members in systems and process standards.
• Preparation and creation of procedures manuals (SOP).
• Maintaining continuous communication with stakeholders for follow-up and resolution of special cases.
• Handling of customer complaints.
• Search for areas of improvement and application of continuous improvement standards.
•Month-end closing process.
•SAP team support, urgent cases and escalations, as well as daily processing.

• Owner for freight process of 3M Healthcare account on D2L platform.

•Participation in migration of KCI process from Budapest Cognizant team to 3M GSC Costa Rica.
• Invoice processing for KCI USA and KCI CA, Oracle R12.
• Answer inquiries from internal or external.
• Generate daily, weekly and monthly reports.
• Training and mentoring new team members in systems and process standards.
• Preparation and creation of procedures manuals (SOP).
• Maintaining continuous communication with stakeholders for follow-up and
resolution of special cases.
• Handling of customer complaints.
• Search for areas of improvement and application of continuous improvement
standards.
•Month-end closing process.
•Cross training with other teams,
- support for Scott Safety team.
- support for People Soft team.
• Implementation and improvement of GRIR process for KCI.

• Supported audit preparation efforts, providing thorough documentation for accounts payable transactions as needed.

• Invoice processing for LATAM and USA
• Answer inquiries from internal or external
• System transition for USA
• Help management identify workflow problems and find solutions
• Review efficient and accurate manual invoice processing from other coworkers
• Generate daily reports for workload distribution
• Training and mentoring new team members in systems and process standards to create cohesive groups and improve performance
• Preparation and creation of procedures manuals (SOP)
• Maintaining continuous communication with vendor for follow-up and resolution of special cases
• Handling of customer complaints
• Search for areas of improvement and application of continuous improvement standards
• Fulfillment of daily and monthly goals and objectives for team
• Follow-up and assistance in monthly closing issues.

• Training new employees in administrative procedures, company policies and performance standards
• Office inventory management
• Interaction with suppliers
• Identify and recommend changes in existing processes to improve service quality.