Jennalee Bollinger
ND
Summary
Experienced English Language Instructor transitioning into Instructional Design and UX/UI Design. Possess a Microsoft UX/UI Design Certificate and currently pursuing an M.Ed. in Learning Experience Design & Educational Technology. Skilled in Figma, Adobe XD, Canva, and Articulate Storyline. Leveraging a diverse background in adult education, crisis intervention, and entrepreneurship to create accessible and engaging learning experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
English As A Second Language Instructor
Mint English Language Training
05.2025 - Current
- Teach one-on-one English lessons to children and adults using structured, level-based curriculum.
- Adapt lesson plans to individual learner needs, focusing on speaking, reading, listening, and writing.
- Maintain a supportive, student-centered learning environment with TPR and visual learning tools.
- Provide feedback and pronunciation correction to build student fluency and confidence.
- Track student progress and adjust teaching strategies to meet evolving learning goals.
Owner/Manager
Chomp
10.2022 - 05.2025
- Managed the daily operations related to customer service, inventory management, and marketing.
- Utilized effective problem-solving techniques to resolve conflicts quickly and efficiently.
- Developed marketing strategies, social media campaigns, and networking events to deliver messages to target audience.
Direct Care Associate III
State of North Dakota
07.2021 - 09.2022
- Provided direct care, communication and interpersonal skills when interacting with clients, family members, and other professionals.
- Utilized effective communication techniques to deescalate acute situations involving clients.
- Conducted assessments of client’s physical and emotional well-being.
Certified Medication Aide/Certified Nursing Aide
Edgewood
01.2020 - 07.2021
- Proficient in the use of electronic medical record systems for documenting patient information.
- Utilized strong organizational skills to ensure accurate record keeping of all medications administered.
- Assisted with all ADLs.
- Developed positive relationships with patients and their families through compassionate care delivery.
Education
Bachelor of Arts (B.A.) - Sociology/Psychology
University of North Dakota
Grand Forks, ND05.2024
Skills
- Online Teaching
- Virtual Classroom Management
- Cross-Cultural Communication
- Relationship-Building
- Collaborative Problem-Solving
- Adaptability in Dynamic Environments
- User Experience
- Instructional Design Model
- Collaboration & Communication
- UX/UI Design - Empathy
- Visual Design Principles
- Prototyping & Testing
- Interaction Design
- Information Architecture
- User Research
- Adult Learning Theory
- Storyboarding & Scripting
- Learning Needs Analysis
- Learning Management Systems (LMS)
- Creative problem-solving
- AI Tools in Education
- Design Thinking / Human-Centered Design
- Accessibility Standards (WCAG)
Certification
- Microsoft UX/UI Design Certificate — Microsoft & Coursera
- Level 5 TEFL Diploma (168 hours) - The TEFL Academy (Ofqual Regulated)
- Teaching Business English (30 hours) - The TEFL Academy
- Teaching Young Learners (30 hours) - The TEFL Academy
- Teaching English Online & One-on-One (30 hours) The TEFL Academy
Timeline
English As A Second Language Instructor
Mint English Language Training
05.2025 - Current
Owner/Manager
Chomp
10.2022 - 05.2025
Direct Care Associate III
State of North Dakota
07.2021 - 09.2022
Certified Medication Aide/Certified Nursing Aide
Edgewood
01.2020 - 07.2021
Bachelor of Arts (B.A.) - Sociology/Psychology
University of North Dakota
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