Jennifer Ballin
Rosharon, TX
Summary
Commercial card account manager with proven success in driving client growth and optimizing portfolio performance. Expertise in gathering customer feedback and identifying workflow gaps to implement effective improvements. Strong background in managing complex relationships and analyzing spend behavior to enhance product adoption and client satisfaction.
Overview
18
18
years of professional experience
Work History
Commercial Card Account Manager
Zions Bancorp
Salt Lake City
04.2022 - Current
- Own complete lifecycle of commercial card programs, driving client success, adoption, and operational efficiency.
- Partner with clients to optimize payment workflows and system integrations, improving usability and performance.
- Collaborate closely with Product Management to inform product strategy, define priorities, and contribute to ongoing feature enhancements.
- Evaluate market trends and client needs to refine service offerings.
- Translate client feedback and frontline insights into actionable recommendations that influence product development and service improvements.
- Train and coach new account managers for effective onboarding.
- Develop reports and presentations for review with executive leadership.
Branch Manager
Regions Bank
La Marque
01.2008 - 01.2022
- Led daily operations of branch, ensuring compliance with banking regulations.
- Developed and implemented training programs for new employees.
- Oversaw cash handling processes, ensuring accuracy and security.
- Collaborated with regional leaders to align branch goals with company strategy.
- Coordinated community and client engagement efforts to increase awareness and usage of banking products and services.
- Managed staff scheduling, hiring, training processes and performance evaluations.
- Resolved escalated customer complaints in a timely manner.
- Supported onboarding and training initiatives, improving team effectiveness and consistency in product delivery and customer interactions.
- Owned end-to-end lifecycle of branch-level products and experiences aligning delivery with business goals, regulatory requirements, and evolving customer needs.
Education
Master of Science - Management And Leadership
Western Governors University
Salt Lake City, UTBachelor of Arts - Business Management
University of Houston Clear Lake
Houston, TXSkills
- ERP integrations and financial systems
- Expense management solutions
- Vendor coordination and partnerships
- Workflow analysis and optimization
- Systems integration support
- User training and change management
- Cross-functional collaboration
- Data reporting and exports
- Account management and strategic planning
- Key performance indicators
- Microsoft Office proficiency
Accomplishments
- Top Performer Award (2022, 2023, 2025)- Recognized for highest new client growth and highest existing portfolio growth
- Selected for Zions Mentorship Program (2025)
Timeline
Commercial Card Account Manager
Zions Bancorp
04.2022 - Current
Branch Manager
Regions Bank
01.2008 - 01.2022
Master of Science - Management And Leadership
Western Governors University
Bachelor of Arts - Business Management
University of Houston Clear Lake