Jennifer Gonzalez
San Diego
Summary
Dynamic professional with a strong background in client relations and customer service at El Jones. Recognized for attention to detail and effective communication, successfully resolving client issues and managing inventory. Proven adaptability in fast-paced environments, contributing to team success while maintaining high service quality. Committed to continual improvement and excellence in all tasks.
Overview
6
6
years of professional experience
Work History
Reviewer (Special Account )
El Jones
04.2023 - 12.2024
- Addressed client complaints swiftly and ensured high service quality.
- Assigned control numbers to all incoming materials.
- Reviewed all materials arriving at the warehouse.
- Facilitated client communication through in-person meetings, telephone conversations, and electronic correspondence.
- Communicated discrepancies in materials to the client immediately.
- Performed inventory counts of merchandise.
- Produced specific material delineations based on customer specifications.
- Resolved customer queries related to merchandise.
- Managed client inventory.
- Processed customer service charges.
- Facilitated clear and effective communication with clients and staff.
Amazon
Stock
11.2022 - 04.2023
- Sepárate all damaged material
- Product counting
- Pack order’s
- Unpack returns
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
R&R Logistic
Reviewer
04.2021 - 11.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Check the mercjandise against packing list
- Make corrección of quantities
- Especifica in the packing list what the errores were
- Find entre numbers in the warhouse
- Make the revision in a certain time
ABBY’S APPAREL
Customer Service
03.2019 - 03.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Skills
- Trabajar en equipo
- Adaptability and flexibility
- Attention to detail
- Decision-making
- Team contribution
- Team collaboration
- Clear communication
- Customer service
- Client relations
- Material revising
- Email communication
Languages
Inglish/Spanish
Advanced (C1)
Timeline
Reviewer (Special Account )
El Jones
04.2023 - 12.2024
Amazon
Stock
11.2022 - 04.2023
R&R Logistic
Reviewer
04.2021 - 11.2022
ABBY’S APPAREL
Customer Service
03.2019 - 03.2021
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