Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jennifer Martinez

El Paso, Texas

Summary

Dynamic professional with a proven track record in customer service and problem-solving, honed across roles at Securitas and Strategic Security Corp. Excelled in enhancing security protocols and customer engagement, leveraging skills in active listening and excellent communication. Achieved significant improvements in incident response times and customer satisfaction, demonstrating a goal-oriented approach and multitasking prowess.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Private Security Officer

Securitas
02.2023 - Current
  • Maintained accurate records of daily activities, incidents, and key observations for future reference or reporting purposes.
  • Improved response times to incidents by developing efficient patrol routes and schedules.
  • Managed access control systems to ensure only authorized individuals entered restricted areas within the facility or grounds.
  • Checked and verified photo identification prior to granting facility access.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Monitored CCTV cameras and alarm systems for security breaches.

Salesperson

Crawford Buick GMC
08.2020 - 02.2021
  • Worked to build relationships with customers and built potential for additional sales.
  • Negotiated prices, terms of sales and service agreements.
  • Met existing customers to review current services and expand sales opportunities.
  • Set and achieved company defined sales goals.
  • Answered telephone and email inquiries from potential customers.
  • Utilized social media platforms effectively to showcase available inventory and engage with potential buyers online.
  • Assisted with trade-in evaluations and appraisals, providing fair offers that encouraged new vehicle purchases.

Waitress

Mariscos Culiacan
01.2020 - 08.2020
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Identified issues, analyzed information and provided solutions to problems.

Security Officer

Strategic Security Corp.
08.2019 - 01.2020
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Enhanced overall security by conducting thorough patrols and monitoring premises.
  • Collaborated with law enforcement agencies during investigations, providing accurate information and assistance as needed.
  • Escort detainees when they where transfer to another location.

Education

High School Diploma -

Eastlake High School
El Paso, Texas
06-2018

Skills

    Customer Service

    Active Listening

    Follow-up skills

    Goal-Oriented

    Multitasking

    Excellent Communication

    Problem-Solving

Certification

  • Firearms Training Certification - Various State Agencies or Private Institutions.
  • Security Officer Certification (SOC) - National Association of Safety Professionals.

Languages

Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Timeline

Private Security Officer

Securitas
02.2023 - Current

Salesperson

Crawford Buick GMC
08.2020 - 02.2021

Waitress

Mariscos Culiacan
01.2020 - 08.2020

Security Officer

Strategic Security Corp.
08.2019 - 01.2020

High School Diploma -

Eastlake High School

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