Jennifer Josselyn Godoy Ramírez
Mexico City,CMX
Summary
Polite and professional Contact center agent successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
5
5
years of professional experience
Work History
Contact Center Representative
Telvista SA De CV
05.2019 - Current
- Reduced handle time by quickly identifying customer needs and providing accurate information.
- Investigated and resolved accounting, service and delivery concerns.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Educated customers on company systems, form completion, and access to services.
- Managed high call volume while remaining focused on delivering excellent customer experiences.
- Collaborated with shipping team to track shipments, verify orders and handle product returns.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Sought out extra training opportunities to enhance customer relationship management abilities.
Education
High School Diploma -
05.2001 -
Skills
Raiser's Edge
Interpersonal Communication
Understanding Customer Needs
Translation and Interpretation Services
System Documentation
Computer Skills
Training experience
Calm and Professional Under Pressure
Problem Resolution
Microsoft Office
Active Listening
LiveChat Messaging
Timeline
Contact Center Representative - Telvista SA De CV
05.2019 - Current
Educacion Media Superior Abierta - High School Diploma,
05.2001 -