Jennifer Josselyn Godoy Ramírez
Mexico City,CMX
Summary
Polite and professional Contact center agent successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
5
5
years of professional experience
Work History
Contact Center Representative
Telvista SA De CV
05.2019 - Current
- Reduced handle time by quickly identifying customer needs and providing accurate information.
- Investigated and resolved accounting, service and delivery concerns.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Educated customers on company systems, form completion, and access to services.
- Managed high call volume while remaining focused on delivering excellent customer experiences.
- Collaborated with shipping team to track shipments, verify orders and handle product returns.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Sought out extra training opportunities to enhance customer relationship management abilities.
Education
High School Diploma -
05.2001 -
Skills
Raiser's Edge
undefinedTimeline
Contact Center Representative - Telvista SA De CV
05.2019 - Current
Educacion Media Superior Abierta - High School Diploma,
05.2001 -
Similar Profiles
Osvaldo Castañeda MartinezOsvaldo Castañeda Martinez
Supervisor Centro De Contacto at Grupo Telvista S.A De CVSupervisor Centro De Contacto at Grupo Telvista S.A De CV
María Antonieta González GonzálezMaría Antonieta González González
Regional Controller at Mckinley Packaging, S. De R.L. De C.V. (Bio Pappel SA De CV)Regional Controller at Mckinley Packaging, S. De R.L. De C.V. (Bio Pappel SA De CV)
Emanuel HernandezEmanuel Hernandez
Supply Chain Analyst at Tubos De Acero De México SA De CVSupply Chain Analyst at Tubos De Acero De México SA De CV
Javier Carbajal LunaJavier Carbajal Luna
Abogado at Guzmán Castellanos y AsociadosAbogado at Guzmán Castellanos y Asociados
Maria Fernanda Romero SánchezMaria Fernanda Romero Sánchez
Interpreter at Propio Language ServicesInterpreter at Propio Language Services