JENNYFER DÍAZ
Síntesis profesional
Computer Systems Engineer with over 3 years of experience supporting enterprise IT infrastructure, Microsoft technologies, end-user computing environments, networking, and business-critical systems. Skilled in troubleshooting complex hardware, software, networking, and operating system issues while delivering exceptional customer service. Experienced in Microsoft 365 environments, Windows platforms, enterprise printers, network infrastructure, asset management, and operational support. Passionate about technology, continuous learning, and delivering scalable, user-focused IT solutions.
Información general
1
1
Certification
4
4
years of professional experience
Experiencia laboral
Infrastructure & Technical Support Engineer
TETRA 4.0
2025.01 - 2026.05
- Provide Level 1 and Level 2 support for users, ensuring rapid incident resolution and minimal downtime.
- Manage and maintain enterprise IT infrastructure including networking equipment, servers, structured cabling, and communication systems.
- Install, configure, update, and troubleshoot Windows operating systems, enterprise applications, and endpoint devices.
- Diagnose and resolve issues involving computers, printers, mobile devices, and network connectivity.
- Maintain technical documentation, support procedures, and IT asset inventories.
- Coordinate support activities and prioritize incidents according to business requirements.
Infrastructure Engineer
SCM Logistics, Courier & Parcel Services
2023.01 - 2025.01
- Diagnosed and resolved infrastructure, hardware, software, and connectivity incidents.
- Performed root cause analysis and implemented corrective actions to improve system reliability.
- Managed hardware and software inventories and supported operational readiness.
- Provided technical support through onsite, remote, and telephone channels.
- Installed, tested, and validated software updates and infrastructure improvements.
Technical Support Agent
SCM Logistics, Courier & Parcel Services
2022.01 - 2023.01
- Provided technical assistance for desktops, laptops, printers, software applications, and users.
- Resolved service requests and incidents while maintaining high levels of customer satisfaction.
- Performed preventive and corrective maintenance on computer equipment.
- Supported account administration and system access management.
Estudios
Bachelor of Engineering - Computer Systems Engineering
Tecnológico de Estudios Superiores de Cuautitlán Izcalli
Competencias
- Microsoft 365
- Outlook
- Teams
- OneDrive
- SharePoint
- Windows 10/11
- Windows Server
- Active Directory
- User Provisioning
- TCP/IP
- DNS
- DHCP
- VLAN Fundamentals
- LAN/WAN Troubleshooting
- Structured Cabling
- Wireless Networks
- VPN Fundamentals
- Incident Management
- Asset Management
- Technical Documentation
- Ruijie Networks
- Cisco Access Points
- Ubiquiti UniFi
- HP Enterprise Printers
- Lexmark Enterprise Printers
- UPS Systems
- CCTV Platforms
- NVR Systems
- PoE Technologies
- Enterprise Networking
- Customer Obsession
- Growth Mindset
- Ownership
- Collaboration
- Critical Thinking
- Problem Solving
- Adaptability
- Continuous Learning
- Communication Skills
- Service Excellence
Certificación
- Microsoft Azure Fundamentals (AZ-900), In Progress
- Microsoft 365 Fundamentals (MS-900), Planned
- ITIL Foundation, Planned
LANGUAGES
English
Intermedio superior
B2
Personalizado
- Enterprise Network Infrastructure Support, Supported deployment, troubleshooting, maintenance, and administration of networking equipment, wireless access points, switches, routers, and structured cabling environments.
- Microsoft 365 User Support, Assisted users with Outlook, Teams, OneDrive, account management, productivity applications, and collaboration tools.
- IT Asset Lifecycle Management, Managed deployment, maintenance, inventory control, and replacement of IT assets across business environments.
Cronología
Infrastructure & Technical Support Engineer
TETRA 4.0
2025.01 - 2026.05
Infrastructure Engineer
SCM Logistics, Courier & Parcel Services
2023.01 - 2025.01
Technical Support Agent
SCM Logistics, Courier & Parcel Services
2022.01 - 2023.01
Bachelor of Engineering - Computer Systems Engineering
Tecnológico de Estudios Superiores de Cuautitlán Izcalli