Jeronimo Sanchez Garcia
Reynosa
Summary
Personable and dedicated Customer Service Representative with experience in the Automotive industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Overview
2
2
years of professional experience
Work History
On Site Customer Service Agent
Johnson Controls Inc
08.2024 - Current
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation. Reducing 42% open task in 6 months
- Utilized strong problem-solving skills to quickly identify and address customer issues, investigated and resolved customer inquiries and complaints quickly prior 24hrs
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Customer Service Representative
BCS AIS Interface Automotive Solutions
02.2024 - 08.2024
- Identify demand Increases/Decreases >15% negotiating with the customer the expedites fees or deliver on lead time
- Manage order processing including Order Entry, Order Management, Customer Satisfaction, with the TIERS and Automotive Assembly Plant.
- Logistics Management to ensure the Assembly Plant Production (Milky Run, Expedite truck, Hand carrier, Charter) to avoid Assembly Plant Shutdown.
- Reduce the Past Due (+80K Pieces) of the GM models to Zero working with Strategic employees between GM/TIER 1/ TIER 2 and the mirror plant in China.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative Planner
BBB Industries De Mexico
02.2023 - 01.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Utilized database and other tools to manage, track and forecast event jobs
- Partnered with suppliers, buyers, schedulers, shipping and receiving, quality and production teams to promote timely delivery, availability and production usage of Finished Good for optimal production.
Product Development Engineer Assistant
BBB Industries De Mexico
11.2022 - 03.2023
- Developed documentation and schematics for new products
- Estimated costs, timelines, and challenges for each project
- Built partnerships with product management, product support, product technology and operations teams to streamline product development, communication, and documentation processes
- Developed dimensional and mechanical components for existing products such as Starters and Alternators.
Education
Bachelor of Engineering- Industrial Engineering -
Universidad Tecnológica De Tamaulipas Norte
Reynosa, Tamaulipas, Mexico 08.2023
TSU- Manufacture Area -
Universidad Tecnológica De Tamaulipas Norte
Reynosa, Tamaulipas, Mexico12.2021
Skills
- Positive and Professional
- Adaptive Team Player
- Proactive
- Collaborator
- Delivery Scheduling
- Warranty Service
- Product Sales
- Oracle ERP and SAP
- Customer Service
- Salesforce
Accomplishments
- Manage the supply chain, through logistics systems, to ensure the availability of materials and products.
- Manage manufacturing processes, through operations management techniques and quality assurance, to contribute to the competitiveness of the organization.
- Manage production through administration tools to meet customer requirements.
- Manage the supply chain, through logistics systems, to guarantee the availability of materials and product.
Languages
English
French
Timeline
On Site Customer Service Agent
Johnson Controls Inc
08.2024 - Current
Customer Service Representative
BCS AIS Interface Automotive Solutions
02.2024 - 08.2024
Customer Service Representative Planner
BBB Industries De Mexico
02.2023 - 01.2024
Product Development Engineer Assistant
BBB Industries De Mexico
11.2022 - 03.2023
Bachelor of Engineering- Industrial Engineering -
Universidad Tecnológica De Tamaulipas Norte
TSU- Manufacture Area -
Universidad Tecnológica De Tamaulipas Norte
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