Summary
Overview
Work History
Education
Skills
Languages
Otheraptitudes
Additionalinformation
Lastupdate
Academicstudies
Personal Information
Timeline
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Jesisai Chacon Rojas

Jesisai Chacon Rojas

Tehuacan

Summary

Solutions Consultant transitioning to Technical Account Management position with more than 3 years of hands-on experience in software management, development and web technologies to support enterprise accounts. Develops and promotes value realization that translates into closed new business, renewal and upsell opportunities. Proven record of successfully proposing technical solutions by presenting complex concepts in easy to understand terms and building strong, long-lasting relationships with senior executives and project level resources.

Overview

7
7
years of professional experience

Work History

Technical Account Manager

Qualtrics
02.2024 - 05.2024
  • Led cross-functional teams to deliver customized solutions that exceeded client expectations.
  • Built long-term trusted partner relationships to manage stakeholder expectations and meet revenue growth goals.
  • Managed multiple accounts simultaneously, maintaining high levels of organization and prioritization.
  • Increased client satisfaction by promptly addressing technical issues and providing tailored solutions.

Sr. Managed Services Consultant

Factum Partners
05.2021 - 02.2024
  • Solutions Consultant at Factum Partners and remotely work as a Managed Services Consultant for Planview, for Portfolio Management Administration and Lean Agile best practices that are used worldwide.
  • Specialties: support software as a Service (SaaS), monitoring, delivery coordination, and reporting; Capable of working trouble tickets, managing scripts, creating structured Query Language (SQL) jobs, and troubleshooting internet information services (IIS) in a hosted environment, perfectly capable of working with customers, prospects, and team members to diagnose client connectivity and performance issues

Head of department: Packaging and dispatch engineer

AUSTROMEX S.A DE C.V
02.2017 - 10.2018
  • Production planning of the packaging and dispatch department, personnel administration such as ( week hours, working areas, personnel training for internal growth, evaluations, vacations and others), analyst for the improvement of our process and for the correct use of our machinery, management of quality and safety policies, capable of following production indicators to reach our goals (KPI)
  • CAD designer for molds and accessories needed for the machinery in our process, project leader for the continuous improvement of our process using lean manufacturing tools.

Education

Bachelor of Science - Mechatronics

Tecnologico De Monterrey Campus Puebla
Engineer
05.2016

Skills

  • Office: Word, PowerPoint, Excel (intermediate level), Outlook
  • Software: MATLAB intermediate level, AutoCAD intermediate level, Step7 for PLC programming
  • Planview Portfolios, Leankit, ProjectPlace
  • Salesforce, ServiceNow (Proficient)

Languages

English
fluent speaker
Spanish
Native Language

Otheraptitudes

  • Team leader
  • Great customer service skills
  • Fluent and efficient communication skills
  • Capable of teaching others
  • Responsible
  • Disciplined
  • Persistent
  • Self-guided when needed
  • Decision maker
  • Capable of following others

Additionalinformation

YES, YES, YES

Lastupdate

01/12/21

Academicstudies

Bachelor's degree, Mechatronics Engineer, Monterrey's Institute of technology Puebla Campus, 86.5

Personal Information

Date of Birth: 03/18/89

Timeline

Technical Account Manager

Qualtrics
02.2024 - 05.2024

Sr. Managed Services Consultant

Factum Partners
05.2021 - 02.2024

Head of department: Packaging and dispatch engineer

AUSTROMEX S.A DE C.V
02.2017 - 10.2018

Bachelor of Science - Mechatronics

Tecnologico De Monterrey Campus Puebla

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Jesisai Chacon Rojas