Jessica Roozeboom

• 20+ Projects - International Events
• Staffing for 20+ Events
• Project Management Services & Support
• Collaborate with Account Manager to manage client-facing projects and facilitate client communication.
• Facilitates cross-product and cross-department communication.
• Identify internal stakeholders and manage their engagement.
• Develop project management plan and maintain supporting documents
• Support Project team and maintain organization across all aspects of the project.
• Develop & Maintain master schedule of deliverables.
• Heavy emphasis on event operations
• Seek project feedback and conduct lessons learned to close projects.

Event production from start to finish as well as merchandise, customer care, transportation, lodging, inventory, communications, and vendor management.

Onsite Event Manager for 2 Redefine Fitness Retreats. Including; customer service & communications, logistics, transportation, production, resort and vendor management.

• Build communication and content templates across all North American
• Destinations to prepare for operating at scale.
• Work cross-functionally with Event Managers and operations to ensure all details and logistics included in communications to guests are aligned operatively.
• Lead coordination with CRM, Program Ops, Account Management, and sales teams to ensure key operational information around the experience is communicated.
• Create and finalize in-destination App content including experience itinerary, logistics, and artist information and assets and work with Program Operations to timelines are met.
• Initiate in-destination communications as well as work with leadership during crisis management.
• Support Event Operations in-destination.
• Communication liaison between all teams on site.

• Responded to customer requests regarding trip details, purchases and accommodations.
• Trained staff on operating procedures and company services.
• Delivered prompt service to prioritize customer needs.
• Stay knowledgeable across all world wide events and trps in order to address customer concerns & questions.

• Manage all guest communications; before during and post-stay of 8+ properties. Manage listings through rental platforms; Airbnb, Hostfully, VRBO
• Manage reservations, calendar, and cleaning schedule.
• Act as the center of communication between management, property owners, cleaners and guests.
• Resolve and communicate any issues or questions that arise.

• 30+ events throughout the US, Canada, & Mexico
• Individually Manage company support portal; Address, organize, and connect with all inquiries Wanderlust & Wanderlust TV with an emphasis on Ticketing, Scheduling/event programming & guest experience..
• Manage the Wanderlust TV (Online Wellness Video Platform) and Event Ticketing Partner platforms
• Create and update company wide customer facing information.
• Navigate & construct ticketing platforms for all events. Eventbrite, Ticketmaster, Sched & Tixr.
• Manage the box office, volunteers, and oversee festival activations with a heavy emphasis on event operations.