Jesse Ayala
Customer service rep. - Interpreter - Translator
CDMX
Summary
- Passionate Interpreter offering superior language experience to bridge communication gaps for better understanding and productivity. Employs empathic, mindful approach to avoid potential conflicts caused by lack of cultural knowledge. Operates well in both online and in-person scenarios, facilitating conversations despite scheduling issues or geographical limitations.
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Lead Generation
The Call Gurus
CDMX
08.2024 - Current
- Boosted lead generation by identifying and targeting potential customer segments with high interest.
- Filtering on average 600 call per day
Interpreter and Translator
Human Quality - Language Line Solutions
CDMX
01.2022 - 05.2024
- .Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Managed aprox. 30 b2b calls every day.
Waiter
La Oaxaquena
CDMX
01.2016 - 06.2019
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Serving 15 tables on daily basis
Education
Highschool -
UVM
CDMX 01.2014 - 06.2016
Skills
Timeline
Lead Generation
The Call Gurus
08.2024 - Current
Interpreter and Translator
Human Quality - Language Line Solutions
01.2022 - 05.2024
Waiter
La Oaxaquena
01.2016 - 06.2019
Highschool -
UVM
01.2014 - 06.2016
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