Family
Jesús Gael López Flores
Global Operations Agent
Tlaquepaque, Jalisco
Summary
Dynamic leader with proven expertise in product management and exceptional communication skills, honed at "IntouchCX" and RAP.SA.de.CV. Achieved significant operational efficiencies and fostered robust client relationships, driving innovation and growth. Skilled in logistics management and problem-solving, adept at steering high-value projects to success.
Global Product Operations professional prepared to drive impactful results through strategic execution and process optimization. Skilled in cross-functional collaboration and adaptable to changing needs, ensuring reliable and effective team performance. Proficient in supply chain management, project coordination, and customer service, with strong focus on continuous improvement and achieving operational excellence.
Personable and adaptable, bringing solid foundation in cross-functional collaboration and project management. Familiar with global markets and supply chain logistics, proficient in data analysis and process optimization. Capable of driving efficiency and innovation to support company growth.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Global Product Operations Service Associate
Intouch CX
Guadalajara, Jalisco
12.2024 - Current
- Reduced operational costs by identifying areas of improvement and implementing cost-effective solutions.
- Participated in annual budget planning exercises focused on maximizing resource allocation efficiency.
- Proactively identified potential risks to product operations and collaborated with management to devise effective mitigation strategies.
- Provided exceptional support during product launches by addressing customer inquiries promptly and accurately.
- Collaborated with cross-functional teams to develop cohesive strategies for product optimization and growth by 35%.
- Implemented process improvements that resulted in reduced lead times and increased overall productivity levels within the team.
- Coordinated global projects effectively by liaising between various departments in different time zones.
- Evaluated product performance metrics to identify opportunities for improvement or expansion in the market.
- Developed strong relationships with vendors to secure competitive pricing, discounts, and reliable delivery times.
- Enhanced customer satisfaction through timely resolution of service requests and effective communication.
Managing Partner
RAP.SA.de.CV
Guadalajara, Jalisco
06.2022 - 07.2024
- Spearheaded successful client engagements resulting in repeat business and positive referrals from satisfied clients.
- Oversaw financial management of the firm, including budgeting, forecasting, and analysis, ensuring fiscal responsibility and profitability.
- Conducted regular performance reviews for staff members to ensure alignment with company goals and foster professional development.
- Built strong networks with key stakeholders both internally and externally to support business growth objectives.
- Drove innovation initiatives that resulted in unique service offerings for clients while differentiating our firm from competitors in the industry.
- Negotiated high-value contracts with clients, securing profitable partnerships for the company.
- Established clear communication channels within the organization, fostering collaboration among team members towards shared goals.
- Managed complex projects across multiple departments, ensuring timely completion within budget constraints.
- Streamlined internal processes for improved efficiency and productivity by 50% within the firm.
Education
Bachelors - International Business
Univeristy of Guadalajara
Guadalajara, Jalisco, Mexico 01.2023 - Current
High School Diploma -
Univeristy of Guadalajara
Guadalajara, Jalisco, Mexico 01.2021 - 05.2023
Skills
Product launches
Sales support
Logistics management
Product lifecycle management
Product management
Time management
Problem-solving
Problem-solving abilities
Multitasking Abilities
Excellent communication
Accomplishments
- Collaborated with team of 1200 co-workers in the development of Xfinity Mobile.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Interests
Animals
Team sports
Outdoors activities
Timeline
Global Product Operations Service Associate
Intouch CX
12.2024 - Current
Bachelors - International Business
Univeristy of Guadalajara
01.2023 - Current
Managing Partner
RAP.SA.de.CV
06.2022 - 07.2024
High School Diploma -
Univeristy of Guadalajara
01.2021 - 05.2023
Similar Profiles
Sruthi Sudesh KumarSruthi Sudesh Kumar
Sr. Lead – HR Business Partner at Intouch CX India (formerly 24-7 Intouch India Pvt Ltd)Sr. Lead – HR Business Partner at Intouch CX India (formerly 24-7 Intouch India Pvt Ltd)
Pushpa Mary APushpa Mary A
Senior Customer Service Representative at Intouch CxSenior Customer Service Representative at Intouch Cx
Deepika Keshwa V.Deepika Keshwa V.
Senior E- Promoter Officer at Intouch CXSenior E- Promoter Officer at Intouch CX