Jesús Humberto Salazar Velázquez
__________________
Aguascalientes, Aguascalientes, México
Summary
Dedicated individual successfully facilitates communication between people of different cultures and backgrounds. Brings wealth of knowledge and experience to organizations requiring interpretation and translation services. Committed to providing quality service and results. Smart professional with thorough understanding of various languages to fluently interpret and translate. Conveys intended messages accurately and reliably. Well-versed in interpretation and translation tools and services.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
NMAC Customer Service Rep
NR Finance Services
09.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Bilingual Interpreter
Globo
12.2021 - 04.2023
- Maintained message content, tone, and emotion as closely as possible.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Interpret calls from clients in the medical field with their Spanish speaking patients
Bilingual Interpreter
Human Quality/Language Line Solutions
03.2021 - 12.2021
- Maintained message content, tone, and emotion as closely as possible.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Interpreted spoken and written languages other than English and vice versa.
- Interpret calls for English speaking clients and their Spanish speaking customers in various fields including, insurance, medical, 911 calls, financial, and more
Bilingual Interpreter
Stratus Video/AMN Language Services
07.2019 - 03.2020
- Maintained message content, tone, and emotion as closely as possible.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Interpret video calls from clients in the medical field with their patients.
Bilingual Interpreter
Human Quality/Language Line Solutions
02.2016 - 06.2019
- Maintained message content, tone, and emotion as closely as possible.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Interpret calls for English speaking clients and their Spanish speaking customers in various fields including, insurance, medical, 911 calls, financial, and more
Education
High School Diploma -
Millikan Senior High School
Long Beach California 09.1998 - 06.2002
Skills
Multitasking Abilities
Teamwork and Collaboration
Decision-Making
Dependable and Responsible
Timeline
NMAC Customer Service Rep
NR Finance Services
09.2023 - Current
Bilingual Interpreter
Globo
12.2021 - 04.2023
Bilingual Interpreter
Human Quality/Language Line Solutions
03.2021 - 12.2021
Bilingual Interpreter
Stratus Video/AMN Language Services
07.2019 - 03.2020
Bilingual Interpreter
Human Quality/Language Line Solutions
02.2016 - 06.2019
High School Diploma -
Millikan Senior High School
09.1998 - 06.2002
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