Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessi Rodriguez Vildozola

Guadalajara, Jalisco,JAL

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Seeking company that offers lateral promotions and internal growth.

Overview

13
13
years of professional experience

Work History

Bilingual Sales Development Representative

OneStar
04.2023 - 03.2024
  • Established credibility during initial contact by presenting a professional image and demonstrating extensive knowledge about company products or services.
  • Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
  • Collaborated with the sales team to refine cold calling strategies, leading to more productive conversations with prospects.
  • Implemented CRM software for better organization and tracking of leads, resulting in improved lead conversion rates.

Bilingual Customer Service Representative

Teleperformance
04.2022 - 02.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team. Promoted to Team Lead.
  • Led weekly team meetings to discuss performance goals, share best practices, and maintain open communication among team members.

Bilingual Call Center Specialist (Manager)

Virtual Staffing Consultant
12.2010 - 03.2020
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Managed high call volume while maintaining professional composure under pressure, ensuring positive customer interactions.
  • Top 3% performer for 3 consecutive years; then I promoted to team lead in my 3rd year, supervisor in my 5th year, and manager at my 7th year.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.

Education

High School Diploma -

Lyle Egan High School
Chino, CA. USA

Skills

  • Salesforce proficiency
  • Pipeline Management
  • Interpersonal Communication
  • Self Motivation
  • Team Collaboration
  • Analytical Thinking
  • Excellent Communication
  • Adaptability
  • Reliability
  • Bilingual fluency (English & Spanish)

Timeline

Bilingual Sales Development Representative

OneStar
04.2023 - 03.2024

Bilingual Customer Service Representative

Teleperformance
04.2022 - 02.2023

Bilingual Call Center Specialist (Manager)

Virtual Staffing Consultant
12.2010 - 03.2020

High School Diploma -

Lyle Egan High School

Similar Profiles

CREATE PROFILE
Jessi Rodriguez Vildozola