Jessica Alvarez

• Report Production: Conducted research and established relationships with

C-level executives and decision-makers to produce the annual "Invest"

report, reaching an average of 1.7 million global readers across 52 countries.

• Partnership Development: Established partnerships with various economic

sectors throughout Country

• Revenue Growth: Increased annual revenue by 25% by devising and

implementing a strategic plan for selling advertisement space, targeting key

demographics, and leveraging industry-specific trends to attract premium

advertisers.

High-Profile Initiative: Spearheaded the strategic planning and execution of

high-profile initiative, coordinating with multiple stakeholders across

sectors, which attracted over 300 attendees and garnered significant media

coverage, enhancing organizational visibility and impact.

Cold Calling Strategy: Developed and executed cold-calling strategy,

synchronizing project coordination and appointment setting with key

decision-makers.

• As a Subscription Account Manager (SAM) at Nutanix, my role is centered on managing customer relationships and ensuring the continuity of their subscriptions. My key responsibilities include:
  Renewals Management: You play a critical role in driving customer renewals This involves drafting renewal quotes, managing the renewal pipeline, and strategizing to meet quota attainment goals.
  Customer Account Operations: You oversee the day-to-day operations of your customer accounts. This includes managing complex processes like asset transfers, tracking hardware sales, and working with Installed Base Reports (IBR).
  System & Portal Management: Frequent interaction with Salesforce (SFDC) for sales operations and pipeline management, as well as the Nutanix Support Portal to manage customer assets, licenses, and support entitlements.
  Essentially, my role is to be the bridge between Nutanix and the customer when it comes to maintaining and expanding their existinginvestments, ensuring they have the right licensing, hardware support, and services to meet their needs.

• Customer Support: Supported the US team by processing Quotes, Purchase Orders and Customer Support for more than 60 Companies across the US Mainly Cedars Sinai Medical Center, Koch industries, Mattel, Disney
• Renewal Strategy: Creating a quote 60 days prior to the expiration date of our customers was imperative, however during my role and the years of working with their Sales team i submitted those quotes 90 days prior to their expiration date, offering a special discount to our customers making sure their Renewal process was fast and smooth
• Post Sale Customer Service: An specific department was in charge of this process, but for my career development and customized service was imperative, so i started calling ad emailing our clients once there licensing process was completed, to ensure everything was ok and also proactively taking challenges and questions outside of my role and companies role, i was able to create a great relationship with our Vendors to obtain a faster response and also participate in their conferences to learn how to increase the value for our business

• Process Streamlining I was in charge of the Collections Team in Mexico City, ensuring KPI´S and daily updates sent to the President of the company in US were align, Leading a team of 60 Phone operators, 6 Team Leads, 6 Quality Assurance Agents, 2 Trainers and 1 Strategy Planner were my day by day task, including weekly calibrations with the President and the team in the Philippines
• Strategy Planning Pitching ideas to understand President vision was imperative,creating a solid Score Card to measure all guidelines to achieve a successful call leading to a successful Debt Collection
• Customer Satisfaction: Ensured 95% accuracy in the order-to-cash cycle,meeting sales and procurement standards