Summary
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Jessica Azueta

Leon
Jessica Azueta

Summary

Dedicated, hardworking and professional with a history of meeting company goals utilizing consistent and organized practices.

Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

As a seasoned Customer Service Agent in the hospitality industry, I bring a wealth of experience and skills to any organization.

Work History

Language Line Solutions

Interpreter
01 2024 - 07 2024

Job overview

  • Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
  • Enabled effective communication during crisis situations, remaining calm under pressure while delivering accurate verbal translations quickly and efficiently.
  • Managed approximately 50 incoming calls emails and faxes pero day from customer.

Teleperformance

Customer Service Representative
02 2023 - 01 2024

Job overview

  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat busines.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Answered constant flow of customer calls with minimal wait times.

Ryo sky bistro

Captain Waiter
02 2022 - 12 2023

Job overview


  • Supported marketing efforts through active participation in local events, promotions, and social media campaigns.
  • Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complait
  • Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
  • Scheduled and rotated staff
  • Controlled expenses
  • Planned and executed promotions and special events in close collaboration with management.

Casa de las Flores

Sub Manager
09 2008 - 09 2013

Job overview

  • Collaborated with various departments to create cohesive plans for company-wide initiatives and projects.
  • Maintained a clean, organized store environment that promoted both employee productivity and customer satisfaction.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.


Education

DelaSalle
León Guanajuato

Laws from Law's
07.2007

University Overview

ITTO
Guadalajara Jalisco

TESOL / TEFL from English
04.2014

University Overview

Skills


  • Exceptional Interpersonal and comunication skills
  • Problem-Solving Abilities: Efficiently addresses and resolves guest, or clients issues to maintain a positive experience
  • Attention to Detail: Ensures all aspects of guest services are handled meticulously, from check-in to check-out
  • Multitasking: Manages multiple guest requests and tasks simultaneously, active Listening and Critical Thinking
  • Organization and Time Managment
  • Planning and Coordination
  • Sales and
  • retention strategies

Languages

English
Full Professional
Spanish
Native or Bilingual
French
Limited Working

Timeline

Interpreter
Language Line Solutions
01 2024 - 07 2024
Customer Service Representative
Teleperformance
02 2023 - 01 2024
Captain Waiter
Ryo sky bistro
02 2022 - 12 2023
Sub Manager
Casa de las Flores
09 2008 - 09 2013
DelaSalle
Laws from Law's
ITTO
TESOL / TEFL from English

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Jessica Azueta