JESSICA MORALES MARTÍNEZ
RESTAURANT MANAGER
QUERETARO,Querétaro
Summary
Dynamic hospitality professional with a successful track record of leadership and achievement in managing innovative wine bar and food garden venues. Lead a dedicated team to deliver exceptional service and doubled sales within one year through strategic initiatives and targeted marketing efforts. Implemented controls and manuals for good hygienic handling, ensuring compliance with health and safety regulations. Skilled in menu development, team management, and effective communication. Proven ability to drive operational excellence, exceed customer expectations, and create exceptional guest experiences.
Overview
1824
1824
years of professional experience
1
1
Language
Work History
WINE BAR & FOOD GARDEN MANAGER (OPENING 2023)
FREIXENET MEXICO
QUERETARO
03.202 - Current
- Lead a dedicated team to deliver exceptional service and doubled sales within one year through strategic initiatives and targeted marketing efforts.
- Implemented controls and manuals for good hygienic handling, ensuring compliance with health and safety regulations.
- Skilled in menu development, team management, and effective communication.
- Proven ability to drive operational excellence, exceed customer expectations, and create exceptional guest experiences.
- Increased sales 50% the first year of operations.
- Coordinated and maintained good comunicatio with partners in order to acomplish venue standar quality.
- Handled customer complaints professionally, resolving issues promptly and effectively.
- Boosted bar revenue by implementing innovative cocktail menus and themed event nights.
HEAD SOMMELIER & FOOD SUPERVISOR
FREIXENET MEXICO
QUERETARO
11.2019 - 03.2023
- Head sommelier at the winery
- Control of sales and expenses of the eno-gastronomic experiences and grill at the vineyard
- Development of new private wine-experience and events
- Responsible of food pairings for events and experiences.
- Mentored junior sommeliers, fostering professional growth through hands-on guidance and constructive feedback.
- Coordinated special events such as winemaker dinners or themed tastings, driving guest engagement beyond regular services.
DISTRIBUITOR OF 'PROYECTO VINICOLA MX' WINE
SOMNI WINE (ENTERPRENEUR)
QUERETARO
02.2019 - 11.2019
- Management own Wine Bar business, including food and wine pairings.
- Private tastings of wine.
- Main distributor of WineImal and 'Proyecto Vinicola Mx' at Queretaro, Mexico.
- Negotiated favorable pricing structures with suppliers, ultimately benefiting both the store''s bottom line and its customers'' budgets.
- Oversaw successful bar service and operations to handle as many as 100 guests per day.
SERVER & SUPERVISOR
HYATT REGENCY MEX. CITY
MEXICO CITY
03.2017 - 01.2019
- Sell and offer great experiences at the main restaurant
- Task force team at Hyatt BahaMar (Bahamas)
- Train new co-workers (servers)
- Responsible of 20 waiters and waitresses
- Wine consultor for wine list and sommelier at events
- Proved passion to hospitality industry with the recognition of guests and co-workers
- Demonstrate leadership into the team
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
ADMINISTRATIVE ASSISTANT
ARCHIPIELAGO CORP.
MEXICO CITY
09.2016 - 03.2017
- Follow up on sponsors for the restaurant branding and festivals
- Direct contact with clients and vendors
- Generate daily sales and control reports
- Enhanced brand visibility by securing high-profile sponsorships for various events and campaigns.
- Set and achieved company defined sales goals.
ACCOUNTS PAYABLE CLERK (J1 VISA)
SLS HOTEL SOUTH BEACH
MIAMI, FLORIDA
08.2015 - 08.2016
- Reconciliation of vendors statements and financial statements of the hotel
- Responsible for invoices payments
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
Education
BBA - RESTAURANTS MANAGEMENT
CESSA UNIVERSIDAD
STATE OF MEXICO 01.2011 - 2015.01
SOMMELIER -
ASM(ASOCIACION MEXICANA DE SOMMELIERS)
MEXICO CITY 01.2017 - 2018.01
SUPERVISOR DIPLOMA -
HYATT MEXICO CITY
MEXICO CITY 03.2018 - 2018.08
Skills
Passionate Restauranteur
SoftRestaurant
Microsoft Office
Micros
Profitvue
Staff Management
Practical
Analytic
Resilient
Leader
Menu development
Websites
Timeline
HEAD SOMMELIER & FOOD SUPERVISOR
FREIXENET MEXICO
11.2019 - 03.2023
DISTRIBUITOR OF 'PROYECTO VINICOLA MX' WINE
SOMNI WINE (ENTERPRENEUR)
02.2019 - 11.2019
SUPERVISOR DIPLOMA -
HYATT MEXICO CITY
03.2018 - 2018.08
SERVER & SUPERVISOR
HYATT REGENCY MEX. CITY
03.2017 - 01.2019
SOMMELIER -
ASM(ASOCIACION MEXICANA DE SOMMELIERS)
01.2017 - 2018.01
ADMINISTRATIVE ASSISTANT
ARCHIPIELAGO CORP.
09.2016 - 03.2017
ACCOUNTS PAYABLE CLERK (J1 VISA)
SLS HOTEL SOUTH BEACH
08.2015 - 08.2016
BBA - RESTAURANTS MANAGEMENT
CESSA UNIVERSIDAD
01.2011 - 2015.01
WINE BAR & FOOD GARDEN MANAGER (OPENING 2023)
FREIXENET MEXICO
03.202 - Current
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