Jessica Ray
Delaware
Summary
To support the goals of the organization through the use of my skills and abilities to promote a positive customer service experience.
Overview
10
10
years of professional experience
Work History
Account Coordinator
CoverMyMeds
11.2021 - Current
- Streamlined communication between clients and internal teams for seamless project execution.
- Ensured timely response to client inquiries by maintaining open lines of communication through online chats and phone calls.
- Escalated issues to appropriate channels as necessary.
Senior Help Desk Technician
Widepoint Integrated Solutions
08.2016 - 11.2021
- I worked in a first line support role to assist clients with their wireless accounts. I provide initial troubleshooting for wireless devices and connect customers to the proper external vendor for advanced issues. I was also responsible for placing new and upgraded orders, along with coordinating warranty replacement of wireless devices.
- Resolved complex technical problems for end users, ensuring minimal downtime and increased productivity.
- Established strong relationships with vendors, facilitating timely repairs or replacements for faulty hardware components.
- Enhanced team efficiency by collaborating with colleagues to develop new troubleshooting procedures and help desk resources.
- Developed customized training materials for new help desk technicians, reducing onboarding time and increasing overall team competency.
TEACHING ASSISTANT/Floater Teacher
Bright Horizons
01.2016 - 08.2016
- I was responsible for providing safe and developmentally appropriate preschool
program in accordance with all relevant legislation, policies and procedures. I was responsible for planning and implementing a program to teach young children. I ensured the development and safety of the children in accordance with relevant federal, territorial and municipal legislation and policies. My duties were to be respectful of children and parents, and ensure that equipment and facilities are clean, safe and well maintained.
Education
No Degree - Early Childhood Education
Sinclair Community College
Dayton, OHNo Degree - Early Childhood Education
Wright State University
Dayton, OHHigh School Diploma -
Marysville High School
Marysville, OHSkills
- Customer service
- Order management
- Account management
- Troubleshooting and problem resolution
- Microsoft office
- Phone, chat and email etiquette
- Handling complaints
- Quality assurance
- Goal setting
- Teamwork, collaboration and interpersonal skills
- Time management
- Problem-solving abilities
- Attention to detail
- Multitasking Abilities
- Excellent and Effective communication
- Organizational skills
- Team collaboration
- Active listening
- Adaptability and flexibility
Timeline
Account Coordinator
CoverMyMeds
11.2021 - Current
Senior Help Desk Technician
Widepoint Integrated Solutions
08.2016 - 11.2021
TEACHING ASSISTANT/Floater Teacher
Bright Horizons
01.2016 - 08.2016
No Degree - Early Childhood Education
Sinclair Community College
No Degree - Early Childhood Education
Wright State University
High School Diploma -
Marysville High School
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