Jessica Thurman
Summary
Seasoned User Experience Researcher with a proven track record at Motorola Solutions Inc, enhancing operational efficiency by over 20%. Demonstrates expertise in qualitative user research and cross-functional team collaboration, leveraging agile methodologies to drive user-centered design. Known for boosting engagement and aligning with strategic product visions through a strong blend of analytical skills and leadership.
Overview
4
4
years of professional experience
Work History
User Experience Researcher
Motorola Solutions Inc
06.2022 - 03.2024
- Developed strategic roadmaps: collaborated with cross-functional teams to evaluate and enhance hybrid, on-premises, and cloud solutions for community safety, aligning closely with user-centered product goals.
- Enhanced Usability for Critical Systems: Led usability testing and qualitative analysis of body-worn cameras, CAD systems, GIS, and related tools, driving enhancements that increased operational efficiency by over 20%.
- Stakeholder Engagement: Facilitated workshops and cross-departmental sessions to gather user feedback and identify market differentiation opportunities, aligning with product strategy goals.
User Experience Research Consultant
User Testing Inc.
08.2021 - 07.2022
- User Insights & Competitive Analysis: Delivered actionable research frameworks for clients, leveraging deep dives into market trends and user behavior to optimize software usability.
- Agile Collaboration: Worked closely with engineers, product managers, and UX teams, ensuring iterative improvements and alignment with strategic product visions.
Instructional Designer Intern
The Chicago School
10.2020 - 05.2021
- Crafted user-centered content strategies: Developed structured, intuitive language and visual elements to improve user comprehension and engagement, focusing on diverse user needs, including neurodivergent populations.
- Enhanced accessibility and usability: Integrated customizable features such as adjustable text sizes, high-contrast modes, and screen reader compatibility, ensuring compliance with WCAG standards and promoting equitable user access.
- Developed interactive, multimodal experiences: Created engaging learning tools, including interactive quizzes, simulations, and multimedia content, to enhance user engagement and support diverse preferences and workflows.
Quantitative User Experience Research Intern
Twitter Inc
03.2020 - 08.2020
- Data-Driven User Analysis: Conducted user motivation assessments, resulting in strategic adjustments that increased engagement efficiency by 15%.
- Collaborative Research Initiatives: Contributed to research projects that informed critical updates to platform design and functionality.
Education
Master of Arts - International Psychology
The Chicago School
12.2022
Skills
- Product Roadmap Development
- Cross-Functional Team Collaboration
- Qualitative User Research
- Data-Driven Decision Making
- Behavioral Health, Healthcare Industry Insight
- Agile Methodologies and Project Management
- User-Centered Design and Usability Testing
- Accessibility & Compliance (WCAG Standards), A/B Testing
- Organizational Psychology
- Airtable, Asana, Figma, Excel, Slack
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
User Experience Researcher
Motorola Solutions Inc
06.2022 - 03.2024
User Experience Research Consultant
User Testing Inc.
08.2021 - 07.2022
Instructional Designer Intern
The Chicago School
10.2020 - 05.2021
Quantitative User Experience Research Intern
Twitter Inc
03.2020 - 08.2020
Master of Arts - International Psychology
The Chicago School
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