Jessica Araceli Ramirez Zarate Jessica Ramirez

Performed inbound and outbound calls. With the objective to offer our product and complete sale.

Strengths: customer service oriented, soft skills, and open to feedback.

My biggest challenges were keeping up with my job duties while my tools were not working.

Customer service was a primary skills required to perform on all inbound calls.

Within this company I was assigned to work for a retail store to complete a high volume of calls with the objective to completes sales throughout black friday and christmas season.

For personal growth I accepted to work for Kelly Services. It was a very challenging and very well rewarded job opportunity.

I was given the chance to develop skills I did not know I possessed. Due to over staffing my contract was terminated.

Looking forward to continue and develop my interpreter skills for future job opportunities.

• Mentored new hires, resulting in stronger staff development and increased productivity.
• Provided one-on-one mentoring to help individuals reach their full potential within the organization.
• Coached employees on best practices, providing constructive feedback to support their professional growth.
• Monitored and reported trainee progress, introducing new learning tools to address individual needs.