Jessica Cecilia Perez Marcial
Piedras Negras,Coahuila
Summary
A hardworking and passionate job seeker with strong organizational skills eager to secure entry-level internships regarding international business affairs positions. Ready to help the team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced intern with over three years of experience in inventory, customer service, and logistics. Excellent reputation for resolving problems and improving customer satisfaction. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
English Language Teacher
HOP Conversational English
01.2022 - 12.2022
- Planned and implemented lessons to positively increase vocabulary and sentence structure skills.
- Established positive classroom management boundaries to create a safe, known environment for behavior among students.
- Worked one-on-one with students needing individualized attention and developed with special learning plans for struggling people.
- Created hands-on curriculum to promote student interest and receptive learning.
- Developed teaching materials to supplement the standard curriculum, enhancing learning concepts and promoting student engagement.
- Evaluated student progress to offer recommendations for further development.
- Established positive classroom management boundaries to create safe, known environment for behavior among students.
Customer Service Representative
Mr. Rekey of Austin
02.2019 - 11.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered a constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Answered constant flow of customer calls with minimal wait times.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelors in International Trade And Customs - International Business Trade And Customs
Universidad Politecnica De Piedras Negras
Piedras Negras, Coahuila 05.2023
Technician in Administrative Management Processes - Administrative Management Processes
CECYTEC
Piedras Negras, Coahuila07.2018
Skills
- Attendance Records Maintenance
- Interactive Media
- Homework Assignment Planning
- Academic Advice
- Assignment Grading
- Academic Administration
- Informative Lectures
- Positive Reinforcement Strategies
- Course Scheduling
- Instruction Comprehension
- Academic Standards
- Online Course Instruction
Accomplishments
- Documented and resolved an inventory management issue with a project which led to an overall update and implementation of the system.
- Achieved satisfactory grades by completing yearly innovation and product improvement with accuracy and efficiency.
- Collaborated with a team of four students in the development of a prosthetic robotic hand.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Practiced the methodology that goes into creating start-up companies.
Certification
Brainnest trainee program for business analysis from
November 20, 2022 - December 17, 2022, remote (online). This course was very beneficial, not only for me but also for my colleagues. Since it is a course aimed at analyzing real situations that have arisen in various companies worldwide. Where we anticipate and planned the presentation of the week and all the material and tasks that must be carried out. Investigate and apply new teaching methods and a deep understanding of business. Analyze with a rational model, macroeconomic factors, and competitive advantages of different countries. Change management coupled with financial data analysis.
- Certificate of completion of this self-enrolled program.
Additional Information
● Positive and professional
● Strong communication
● Responsible
● Loyal
● Trustworthy
● Documentation and account updating
● Computer skills
● Fast-learner
● Bilingual
● Team player
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
English Language Teacher
HOP Conversational English
01.2022 - 12.2022
Customer Service Representative
Mr. Rekey of Austin
02.2019 - 11.2021
Bachelors in International Trade And Customs - International Business Trade And Customs
Universidad Politecnica De Piedras Negras
Technician in Administrative Management Processes - Administrative Management Processes
CECYTEC
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