More than 15 years of experience in the international air logistics sector, I have extensive knowledge in various areas; customs clearance, temperature control, sourcing / pricing, dangerous goods, project management, Agile methodology mainly. As a customer service oriented professional, I am committed to provide customized and high quality solutions that exceed customer expectations. In addition, I have experience as an After Hours representative, ensuring continuous and efficient support even after hours.
Hi, I’m
Jessica Daniela Bazain Garcia
Air Freight Specialist | Import & Export Ops | Front Desk After Hours Lead | Customer Service | Mentoring
Querétaro ,Santiago Querétaro
Summary
Overview
16
years of professional experience
1
Project Managment Fundamentals
1
Fundamentals of Leadership
1
SCRUM Fundamentals
Work History
XPD Global
Front Desk After Hours Global Leader
04.2023 - 05.2024
Job overview
- · Implemented cutting-edge technologies to optimize operational performance across various functions.
- · Developed high-performing teams for enhanced productivity through targeted recruitment, training, and mentoring initiatives.
- · Increased customer satisfaction rates through continuous improvement of product quality and efficient customer support systems.
- · Led change management efforts during periods of transition or transformation ensuring minimal disruption to ongoing operations.
Xpd Global
Afterhours Coordinator / Air Priority Operations
08.2022 - 04.2023
Job overview
- Entered data, generated reports, and produced tracking documents.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Improved team productivity with regular communication and progress updates, fostering collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Monitored front areas so that questions could be promptly addressed.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
XPD Global
Air Priority Operations / Sourcing - Development Logistics
11.2021 - 08.2022
Job overview
- Contributed to positive work environment through effective teamwork and open communication with fellow Air Operations Specialists.
- Developed comprehensive training materials for new employees, ensuring they were prepared to excel in their roles as Air Operations Specialists.
- Improved operational efficiency by identifying and implementing process improvements and streamlining workflows.
- Maintained strong focus on customer satisfaction, ensuring timely resolution of issues and implementing proactive measures to prevent future occurrences.
- Increased team productivity by developing training materials and conducting workshops for new hires and existing staff members.
Harbor Cargo SAPI
Ocean Export Operations Executive
07.2021 - 11.2021
Job overview
- Achievement: Door to door follow-up on the correct handling of sensitive cargo: Luxury vans.
Capital Logistics
Air Export Operations Executive
10.2017 - 10.2019
Job overview
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
- Collaborated on operational support tasks to achieve common goal.
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
Alow Forwarding México
Air Traffic Coordinator
01.2016 - 10.2017
Job overview
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
- Entered data, generated reports, and produced tracking documents.
- Managed import and export of hazardous materials in compliance with applicable laws and regulations.
- Gathered and organized materials to support operations.
- Streamlined import and export processes by implementing effective documentation procedures.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
Dachser de México
Air Import Supervisor
08.2013 - 08.2015
Job overview
- Established, supervised and continuously improved import process flows in conformance with rules, procedures, and company policy.
- Served as expert point-of-contact for internal and external questions and issues dealing with import and export operations to drive consistent communication.
- Supported import metrics around import functions and drove continuous performance improvements.
World Courier de México
Air Import & Customer Service Team Leader
01.2008 - 08.2013
Job overview
- Established and built positive relationships with vendors and carriers, promoting competitive shipping rates and service.
- Prepared and submitted reports on import and export activity to management.
- Monitored and maintained import and export tracking systems for delivery of accurate and up-to-date records of shipments.
Education
Instituto De Estudios De Posgrado De Comercio InternacionalCiudad de México, Ciudad de México
MBA from International Trade
01.2014
University Overview
Colegio HolandesCiudad de México, Ciudad de México
Postgraduate in Customs Legislation
01.2009
University Overview
Colegio HolandesCiudad de México, Ciudad de México
Bachelor's Degree in Customs and Foreign Trade
01.2007
University Overview
Skills
- Innovative thinking
- Strategic Visioning
- Adaptive Leadership
- Influential Persuasion
- Business process improvement
- Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Problem-solving abilities
- Excellent Communication
- Team Leadership
- Employee Coaching and Mentoring
- Performance Tracking and Evaluation
Certification
- Air Priority DL Base, 2023
- Project Management Fundamentals, 2023
- Fundamentals of Leadership, 2023
- SCRUM Fundamentals, 2023
Languages
Spanish (Native)
English
Timeline
Front Desk After Hours Global Leader
XPD Global
04.2023 - 05.2024
Afterhours Coordinator / Air Priority Operations
Xpd Global
08.2022 - 04.2023
Air Priority Operations / Sourcing - Development Logistics
XPD Global
11.2021 - 08.2022
Ocean Export Operations Executive
Harbor Cargo SAPI
07.2021 - 11.2021
Air Export Operations Executive
Capital Logistics
10.2017 - 10.2019
Air Traffic Coordinator
Alow Forwarding México
01.2016 - 10.2017
Air Import Supervisor
Dachser de México
08.2013 - 08.2015
Air Import & Customer Service Team Leader
World Courier de México
01.2008 - 08.2013
Instituto De Estudios De Posgrado De Comercio Internacional
MBA from International Trade
Colegio Holandes
Postgraduate in Customs Legislation
Colegio Holandes
Bachelor's Degree in Customs and Foreign Trade
Accomplishments
Accomplishments
- Supervised team of 5 staff members in after hours shift.
- Implementation of real-time tracking and tracing technologies, improving visibility and control over air shipments.
- Development of specialized training programs for personnel, improving the skills and efficiency of the team.
- Introduction of 24/7 customer service that increased customer satisfaction by providing real-time assistance and updates.
Availability
See my work availability
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Available
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Work-life balanceFlexible work hoursWork from home optionPersonal development programsCompany Culture401k match4-day work weekQuote
Success is not final; failure is not fatal: It is the courage to continue that counts.
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