Jessie De La Cruz Hernández
Tijuana,BCN
Summary
Dynamic Assistant General Manager with a proven track record at Colegio De Belleza Eleganza, enhancing operational efficiency and customer satisfaction. Expert in inventory control and operations management, I excel in staff development and CRM, significantly improving team performance and sales growth. Skilled in strategic planning and decision-making, fostering teamwork and collaboration for outstanding results.
Versatile Assistant General Manager with 7 years of experience overseeing daily operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.
Overview
7
7
years of professional experience
Work History
Assistant General Manager
Colegio De Belleza Eleganza
06.2017 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
Administrative Support Intern CTPAT
Total Cargo Transportes
02.2021 - 06.2022
- Streamlined administrative processes for improved workflow and productivity.
- Coordinated meetings and events, contributing to a well-functioning work environment.
- Served as a reliable backup resource for other administrative staff during periods of high workload or absences, ensuring seamless support continuity.
- Supported the creation of marketing materials by proofreading content, enhancing the overall quality of communications outputs.
- Handled confidential documents with discretion and care, ensuring sensitive information remained secure at all times.
- Processed incoming correspondence promptly while directing inquiries to appropriate parties for swift resolution of issues or concerns.
- Assisted in the preparation of presentations and reports, resulting in effective communication of vital information to stakeholders.
- Upheld strict adherence to company policies and procedures while conducting day-to-day activities within the office environment.
- Facilitated clear communication between internal team members by managing email distribution lists effectively.
- Conducted research on various topics, supporting informed decision-making processes within the organization.
- Enhanced office efficiency by organizing and maintaining digital and physical filing systems.
- Developed strong working relationships with colleagues across departments, promoting collaboration and teamwork for improved results.
- Mastered new technology tools quickly to enhance productivity in fulfilling various administrative tasks efficiently.
- Answered incoming phone calls pleasantly directed calls to appropriate personnel.
- Sorted mail and dispersed to correct departments and employees.
- Entered data into system and accurately updated customer accounts.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Education
Business Management Engineering - Administration And Business
Instituto Tecnologico De Tijuana
Tijuana, Baja California, Mexico12.2021
Skills
- Inventory Control
- Operations Management
- Staff Development
- Employee Relations
- Customer Relationship Management (CRM)
- Operations Oversight
- Sales Techniques
- Strategic planning skill
- Program Administration
- Teamwork and Collaboration
- Customer Service
- Decision-Making
Languages
Spanish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Administrative Support Intern CTPAT
Total Cargo Transportes
02.2021 - 06.2022
Assistant General Manager
Colegio De Belleza Eleganza
06.2017 - Current
Business Management Engineering - Administration And Business
Instituto Tecnologico De Tijuana
Similar Profiles
Selmarie Torres SantiagoSelmarie Torres Santiago
Asistente at Salón De Belleza CreacionesAsistente at Salón De Belleza Creaciones
Yaneth UmanzorYaneth Umanzor
Cosmetologist at Sala De Belleza Y Peluqueria CeceCosmetologist at Sala De Belleza Y Peluqueria Cece
Samarie D. Rivera MoralesSamarie D. Rivera Morales
Barbera Estilista at Nos destacamos en el campo de la belleza, con las últimas tendencias a la moda.Barbera Estilista at Nos destacamos en el campo de la belleza, con las últimas tendencias a la moda.