Jessika Gaddis
Brookshire, Tx
Summary
Results-driven professional with a solid background in coordinating and managing service operations. Offering strong organizational and problem-solving skills. Possessing a proven track record of consistently driving revenue while steering and motivating global teams. Effective communicator motivated to foster business relations with clients, partners, and stakeholders.
Overview
17
17
years of professional experience
Work History
Service Coordinator Supervisor
MAN Energy Solutions
10.2014 - Current
- Supervise a team of 25 employees and assess performance to determine training needs.
- Collaborate with upper management to improve customer service processes and support structure company wide.
- Manage field service engineers work schedules
- Streamlined workflow processes within the service coordination team, reducing delays in project completion times by 61%.
- Manage backlog reports of open service jobs to ensure timely invoicing.
Service Coordinator
Schlumberger
03.2007 - 09.2014
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
- Coordinated Logistics for materials to be shipped to project sites.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NHSkills
- SAP
- Microsoft Office
- Outlook
- Oracle
- Kronos
- Concur
- Dayforce
- Powerpoint
- Excel
- Service planning
- Effective Delegation
- Compliance Monitoring
- Employee Training
- Team Leadership
- Service monitoring and evaluation
- Accurate Recordkeeping
- Candidate Interviewing
- Data Analysis
- Written and verbal communication
- Resource Utilization
Timeline
Service Coordinator Supervisor
MAN Energy Solutions
10.2014 - Current
Service Coordinator
Schlumberger
03.2007 - 09.2014
Bachelor of Science - Business Administration
Southern New Hampshire University
Similar Profiles
IRFAN ALIIRFAN ALI
Manager MTB at MAN Energy Solutions Pakistan Pvt Ltd (Formerly Known As MAN Diesel & Turbo Pakistan Pvt Ltd)Manager MTB at MAN Energy Solutions Pakistan Pvt Ltd (Formerly Known As MAN Diesel & Turbo Pakistan Pvt Ltd)
Narandren SudarsanNarandren Sudarsan
Senior Engineer - Instrumentation at MAN Energy Solutions (I) (P) Ltd.Senior Engineer - Instrumentation at MAN Energy Solutions (I) (P) Ltd.
Signe Dampe KlamerSigne Dampe Klamer
Student Assistant and Claims Administrator at MAN Energy SolutionsStudent Assistant and Claims Administrator at MAN Energy Solutions