Jesús Ramiro Martínez Maldonado
Monterrey
Summary
Professional with extensive experience and excellent leadership and team management skills. Customer service expert in English and Spanish with 10 years of experience. I have extensive knowledge of computer tools, talent for conflict resolution and excellent communication. My goal is to improve customer satisfaction and contribute to the success of the company.
Overview
5
5
years of professional experience
Work History
Customer Service Agent
Sitel
05.2015 - 08.2015
- Advising clients electronically and by telephone.
Offering products or services to customers.
Customer Service Agent
Arvato
10.2015 - 04.2017
- Analysis of solutions to satisfy customer needs.
Prioritization of tasks and cases according to the degree of urgency and difficulty.
Sales Agent
T&T Banorte
10.2017 - 02.2018
- Explanation to our clients about the characteristics and benefits of the products and services offered.
Boosting sales through a proactive attitude and excellent service.
Customer Service Manager
Uniteller Banorte
02.2018 - 11.2019
- Bilingual customer service agent for Mexico and abroad.
Complaint management and effective problem solving.
Attention to telephone and email.
Virtual Medical Assistant and Customer Service
MDMG / Pediatric Associates
11.2019 - Actual
- Personal and telephone attention to patients to schedule appointments and answer questions in English and Spanish.
Virtual medical assistant in English, database management of patient information and consultations.
Team Lead of the Medical History Specialist team, training and supporting new virtual medical assistant agents.
Education
Licensed in Graphic Design - Graphic Design
Universidad Autónoma De Nuevo León
Monterrey 12.2010
Skills
Bilingual
Customer orientation
Excellent Diction
Effective communication
Cordial Treatment
Proactive and positive attitude
Use of Digital Tools
Professional Telephone Assistance
Flexibility and Adaptability
Languages
English
Avanzado
C1
Spanish
Bilingual or Proficient (C2)
Timeline
Virtual Medical Assistant and Customer Service
MDMG / Pediatric Associates
11.2019 - Actual
Customer Service Manager
Uniteller Banorte
02.2018 - 11.2019
Sales Agent
T&T Banorte
10.2017 - 02.2018
Customer Service Agent
Arvato
10.2015 - 04.2017
Customer Service Agent
Sitel
05.2015 - 08.2015
Licensed in Graphic Design - Graphic Design
Universidad Autónoma De Nuevo León
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