JESUI AYALA
B2B - Business Development
Cancún
Summary
Results-oriented sales professional with experience in managing sales teams, with a proven track of meeting and often exceeding targets. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skilled in strategic planning, team leadership, training and development, and customer service. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Head of Account Management - B2B - BD
Predictable Revenue
07.2023 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery, resulting in increased loyalty and repeat business.
- Provided leadership and coaching for staff by analyzing performance and adapting to customer recommendations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Streamlined internal processes for improved efficiency.
- Assessed accuracy of new data sources and data gathering techniques.
- Spearheaded client retention efforts by providing exceptional service and fostering long-term professional relationships built on trust and mutual respect.
- Assessed current service needs and calculated satisfaction levels to make appropriate service adjustments.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Communicated clearly with employees, and stakeholders to keep everyone on same page and working toward established business goals.
- Managed a diverse portfolio of accounts across multiple industries, adapting strategies based on unique client needs and objectives.
- Proactively identified potential risks or challenges within accounts, developing contingency plans to mitigate any negative impact on the business relationship or financial outcomes.
- Coordinated with various internal departments to align resources for optimal account management and project execution.
- Continuously sought opportunities for process improvement, implementing tools and technologies as needed to enhance efficiency and effectiveness in managing accounts.
- Streamlined internal communication for improved efficiency in managing accounts and addressing client needs.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Implemented innovative campaigns that boosted brand awareness and generated significant sales leads for our customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed and documented best practices for consistent customer service delivery.
- Expanded revenue opportunities by identifying potential upsells and cross-sells within existing accounts.
- Presented data-driven insights to executive leadership regarding overall account health, highlighting trends or emerging issues that may require attention at a higher level within the organization.
- Mentored junior account managers, providing guidance and support to aid their professional growth and success.
- Conducted regular reviews of account performance against established goals, initiating corrective actions as needed to keep projects on track and drive successful results for clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Account Manager - B2B Business Development
Predictable Revenue
04.2023 - 07.2023
- Managed a diverse portfolio of clients, ensuring timely communication and effective project management, consistently meeting or exceeding performance targets and expectations.
- Developed an in-depth understanding of industry trends, enabling better anticipation of client needs and staying ahead of competitors.
- Increased revenue for clients by identifying and capitalizing on growth opportunities within their industries.
- Evaluated campaign performance and provided actionable insights for optimization, driving higher return on investment for clients.
- Collaborated with cross-functional teams to ensure seamless delivery of services, resulting in improved client retention rates.
- Mentored junior team members, providing guidance and support in their professional development as account strategists.
- Developed comprehensive account plans outlining objectives, strategies, and tactics to achieve desired results for clients.
- Enhanced client satisfaction by developing customized account strategies tailored to their unique needs.
- Analyzed data trends to identify areas for improvement and implement targeted initiatives that drove positive outcomes.
- Proactively identified potential risks within accounts and developed mitigation strategies to minimize impact on deliverables.
- Conducted thorough market research to uncover insights that informed strategic recommendations for clients'' businesses.
- Led regular client meetings to review progress, address concerns, and strategize future campaigns for continued growth.
- Established strong relationships with key stakeholders, fostering long-term partnerships and increased business opportunities.
- Identified appropriate marketing channels and target customers for campaigns.
- Managed campaigns for various clients that consistently exceeded sales goals.
- Tracked key performance indicators to measure success of campaigns.
- Wrote engaging and successful email outbound copies.
- Assembled reports and presentations to share insights and recommendations with stakeholders.
Implementation Manager
Predictable Revenue
10.2022 - 04.2023
- Created detailed project plans outlining scope, timeline, resources, and deliverables, ensuring all stakeholders were aligned with expectations.
- Collaborated with cross-functional teams to ensure successful project outcomes, fostering strong relationships within the organization.
- Enhanced client satisfaction by proactively addressing concerns and providing timely updates on progress.
- Managed multiple simultaneous implementations with minimal supervision, demonstrating strong organizational skills and adaptability.
- Implemented continuous improvement initiatives that resulted in increased efficiency across various stages of the implementation process.
- Mentored junior staff members through hands-on training sessions and regular performance reviews to enhance their professional growth opportunities.
- Streamlined implementation processes by identifying inefficiencies and implementing best practices, resulting in reduced project timelines.
SDR Manager
Predictable Revenue
08.2021 - 10.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
SDR Team Lead
Predictable Revenue
01.2021 - 08.2021
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
Sales Development Representative
Predictable Revenue
02.2020 - 08.2021
- Responsible for identifying and qualifying potential customers for a portfolio of clients across various industries
- Research and prospect new business opportunities, reach out to potential customers, and schedule meetings for the sales team, resulting in an average of 87% of quota attainment across all assigned clients
- Follow up with leads and maintain an accurate record of all activities in our CRM system
- Collaborate with the SDR Manager and Account Strategist to develop and execute targeted outreach campaigns
- Provide feedback to the strategy team on the effectiveness of lead-generation campaigns
- Stay up-to-date on industry trends and best practices for lead generation and sales development.
Sales Representative
Unlimited Vacation Club
04.2018 - 01.2020
- Conduct tours of the resort and showcase the features and benefits of owning a timeshare
- Build relationships with potential customers and establish trust and rapport
- Overcome objections and close sales using proven sales techniques
- Follow up with customers after the sale to ensure satisfaction and encourage referrals.
Member Services / VLO
Royal Holiday
06.2012 - 04.2018
- Member Services: Contact existing timeshare members to promote new properties and upgrades
- Vacation Liaison Officer (VLO): Ensure the documentation for each sale is prepared efficiently and accurately and then review the documents with the new owners to ensure the product and the company has been presented clearly, honestly, & fully to new members
- Make new owner welcome calls within rescission periods, respond to owners seeking assistance, facilitate prompt courteous action, and track paperwork until customer file is complete and closed
- Prospecting within an assigned portfolio of clients for upgrade opportunities, cashouts, and new sales
- Maintain accurate and up-to-date sales records and files
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Assist with reservation requests and ensure the accuracy of booking details.
Education
English Language -
University of Quintana Roo
08.2011 - 05.2013
Skills
Critical thinking and problem solving
Friendly, Positive Attitude
Team Management
Flexible and Adaptable
Teamwork and Collaboration
Decision Making
Time Management
Fast Learner
Multitasking
Dependable and Responsible
Calm Under Pressure
Verbal and Written Communication
Software Crm
- Apollo.io
- Salesforce.com
- Outreach.io
- G-Suite
- Clay
- Click-Up
- Trellus
- Orum
Timeline
Head of Account Management - B2B - BD
Predictable Revenue
07.2023 - Current
Account Manager - B2B Business Development
Predictable Revenue
04.2023 - 07.2023
Implementation Manager
Predictable Revenue
10.2022 - 04.2023
SDR Manager
Predictable Revenue
08.2021 - 10.2022
SDR Team Lead
Predictable Revenue
01.2021 - 08.2021
Sales Development Representative
Predictable Revenue
02.2020 - 08.2021
Sales Representative
Unlimited Vacation Club
04.2018 - 01.2020
Member Services / VLO
Royal Holiday
06.2012 - 04.2018
English Language -
University of Quintana Roo
08.2011 - 05.2013
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