Jesus Antonio Moreno Martinez
Mazatlan
Summary
Dedicated and results-driven customer service professional with Four years of experience in providing exceptional support to clients across diverse industries. Adept at building strong relationships, resolving complex issues, and ensuring customer satisfaction through effective communication and problem-solving skills. Passionate about delivering a positive customer experience, contributing to brand loyalty, and driving business success through service excellence
Overview
12
12
years of professional experience
Work History
Freelancer AI Model Trainer
Outlier.AI
10.2024 - Current
- Compiled, cleaned and manipulated data for proper handling.
- Analyzed large datasets to identify trends and patterns in customer behaviors.
- Developed polished visualizations to share results of data analyses.
- Improved data collection methods by designing surveys, polls and other instruments.
- Applied loss functions and variance explanation techniques to compare performance metrics.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Bilingual Customer Service Representative
Results Cx
11.2023 - 06.2024
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Assisted in fulfillment of customer orders placed via email, online and by telephone
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction
- Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions
Corporate Travel Counselor
American Express Global Business Travel
05.2022 - 10.2023
- Planned and coordinated all travel for clients based on budgets, departure times and travel needs
- Reserved tickets, booked accommodations and rental transportation to accommodate needs of customers
- Researched and investigated different travel destinations using online resources or travel guides to provide various options for customers
- Took payments via credit and debit cards and handled all sensitive information with professionalism and discretion
- Researched information regarding travel prices, customs and weather conditions to provide thorough information to customers
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required
- Handled travel arrangements for groups, couples, executives and special needs clients
- Booked and managed hotel reservations, employing company policies to handle cancellations and complaints
- Received incoming reservations enquiries and updated existing bookings in line with established policies and procedures
Bilingual Customer Service Agent
Atento Servicios
07.2021 - 12.2021
- Assisted in fulfillment of customer orders placed via email, online and by telephone
- Addressed customer service enquiries quickly and accurately
- Developed empathetic client relationships and earned reputation for consistently exceeding sales goals
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction
- Handled confidential and sensitive data with discretion, reducing risk of fraud and theft
- Ensured all the information data needed to process orders matched with bank card details
Elementary School English Teacher
Secretaria De Educacion Publica (SEP)
08.2018 - 06.2020
- Planned lessons with dynamic discussions and exercises to promote engagement
- Selected and sequenced appropriate materials and resources based on content area and learners' abilities
- Established safe learning environment to make students feel comfortable, secure and confident
- Built and maintained positive and professional relationships with students and instructional team members
- Implemented differentiated instruction strategies to accommodate diverse learning styles and abilities within the classroom.
Telemarketing Sales Representative
El Cid Resorts
04.2013 - 09.2016
- Managed customer relationships through consultative sales techniques to attain individual sales goals
- Participated in continuous product development training to maximise sales potential
- Contacted current and potential clients to promote, upsell and cross-sell products and services
- Demonstrated perseverance, dedicated cold calling and exceptional service to land new customer accounts
- Provided helpful, attentive sales support to generate positive customer feedback
- Communicated with customers to determine needs, provide recommendations and upsell services
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Maintained a high level of accuracy when inputting customer data into company CRM systems, ensuring proper tracking of leads and sales conversions.
Education
Certificate of Higher Education - Metalurgia
Universidad Autonoma De Sinaloa
Ciudad Universitaria, Culiacan, Sinaloa, Mexico06.2021
Certificate of Higher Education - Informatic
DGETI
06.2013
Skills
- Customer Support
- Excellent communication
- Active Listening
- Teamwork
- Professionalism
- Proactive
- Attention to detail
- Critical thinking
- Multitasking capacity
- Microsoft Office
- SalseForce
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Personal Information
- Date of Birth: 06/20/94
- Gender: Male
Timeline
Freelancer AI Model Trainer
Outlier.AI
10.2024 - Current
Bilingual Customer Service Representative
Results Cx
11.2023 - 06.2024
Corporate Travel Counselor
American Express Global Business Travel
05.2022 - 10.2023
Bilingual Customer Service Agent
Atento Servicios
07.2021 - 12.2021
Elementary School English Teacher
Secretaria De Educacion Publica (SEP)
08.2018 - 06.2020
Telemarketing Sales Representative
El Cid Resorts
04.2013 - 09.2016
Certificate of Higher Education - Informatic
DGETI
Certificate of Higher Education - Metalurgia
Universidad Autonoma De Sinaloa
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