Summary
Overview
Work History
Education
Skills
Interests
Software
Certification
photography
Timeline
Generic
JESUS D.SUAREZ LOPEZ

JESUS D.SUAREZ LOPEZ

Mechatronics Engineer
Tlajomulco de Zuniga,JAL

Summary

I have clear and solid goals in life and I faithfully believe in hard and honest work, I seek to grow together with my company, give my best effort and results as well as perfect processes and implement my years of experience to make my company the best.

Diligent engineer with background in customer support engineering. Proven track record of resolving complex technical issues and enhancing customer satisfaction through effective troubleshooting. Demonstrated problem-solving skills and strong communication abilities.

Professional with strong background in providing technical support and resolving complex customer issues. Skilled in troubleshooting, networking, and software diagnostics, ensuring seamless user experiences. Valued team collaborator focused on achieving results and adapting to evolving needs. Known for clear communication, problem-solving abilities, and customer-centric approach.

Experienced with technical troubleshooting, system diagnostics, and customer interactions. Utilizes analytical skills to identify and resolve issues efficiently. Knowledge of customer service principles and technical support best practices.

Technology-oriented individual delivers product fixes and troubleshoot technical problems quickly. A confident Customer Support Engineer with expertise in help desk environments assisting customers while promoting efficiency, respect and patience.

Customer support professional with solid foundation in technical troubleshooting and client engagement. Known for delivering effective solutions and improving customer experiences. Strong focus on team collaboration and achieving desired outcomes with adaptability and dependability.

Overview

5
5
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
4
4
Languages

Work History

Customer Support Engineer

Tata Consultancy Services
05.2024 - 06.2025
  • Analyzing/processing data related to the field of bank fraud, giving the best technical support to the client.
  • Among the activities are analyzing and analyzing information coordinating the personnel in charge, resolving the problem, managing programs to detect bank fraud.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Test Technician

Flex/Cisco
01.2023 - 01.2024
  • Maintenance, repair and support of ICT equipment, AOI, RF, JTAG, FIXTURES, SERVERS, POWERBOX, TERMINALSERVERS, CHASSIS, COMPUTER EQUIPMENT and MODIFYING THE SCRIPTS (Python) on the production line in critical failures under stress administration of the personnel in charge, creation of MPI'S and NPI'S.

Test Technician

Liteon
01.2020 - 01.2022
  • Company Overview: automotive manufacturing
  • Maintenance, repair and support of ICT, JTAG, FIXTURES, computer equipment on production line in critical failures under stress administration of the personnel in charge.
  • Automotive manufacturing

Education

United Languages
01.2022 - 01.2023

engineering technologies

Technological School of the West
01.2015 - 01.2019

Skills

Windows

Interests

Play Guitar
Ukelele
Violin
Harmonic
Read books like HP Lovecraft
Japanese mangas
American football
F1 racings
Invent in my garage

Software

Python

Linux

Windows

C#

Certification

Certified [ICT,AOI,JTAG,RF], [CISCO] - [1Month]

photography

I love art of all kinds. My greatest passion after my profession and my work is photography.

One of my goals is to open my own French-style café and bring a smile to every coffee, a place where you can sit and appreciate life from a cup of coffee, because "Life is like a cup of coffee, too short to drink without enjoying it."


I come from a family of humble origins, so I know the hard work and commitment it requires. I'm efficient and hardworking. If a company hires me, I'll always give my best and make sure I grow and make my company grow.

Timeline

Customer Support Engineer

Tata Consultancy Services
05.2024 - 06.2025

Certified [server and network interface], [CISCO] - [1Month]

10-2023

Certified [PYTHON], [CISCO] - [1Month]

09-2023

Certified [ICT,AOI,JTAG,RF], [CISCO] - [1Month]

08-2023

Licensed [Test engineer authorized to use the company's software and hardware] - [1 week]

06-2023

Test Technician

Flex/Cisco
01.2023 - 01.2024

United Languages
01.2022 - 01.2023

Test Technician

Liteon
01.2020 - 01.2022

engineering technologies

Technological School of the West
01.2015 - 01.2019
JESUS D.SUAREZ LOPEZMechatronics Engineer