Summary
Overview
Work History
Education
Skills
Websites
Languages
Affiliations
References
Timeline
Generic

Jesus Martinez

Anaheim

Summary

A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

6
6
years of professional experience

Work History

Case Manager

American Honda
Chino
03.2023 - 11.2023
  • Assessed clients' needs, developed service plans and monitored progress towards goals.
  • Mediator between dealership and Customer.
  • Provided timely and accurate case updates to enhance customer satisfaction.
  • Delivered concise explanations and guidance to customers regarding policies and usage of owners manuals.
  • Achieved daily milestones and aided coworkers and recruits.

Onboarding Trainer

Cambrian Homecare
05.2022 - 10.2022
  • Creating policies and handbooks that detail company operations.
  • Provided instruction to non-Medical associates on fundamental homecare support.
  • Conducted onboarding sessions to orientate new staff members about company policies and procedures.
  • Maintained up-to-date records of trainee progress and provided regular updates to management team.

Relationship Cooordinator

PRIDE Industries
California
05.2019 - 11.2021
  • Coordinated and maintained client relationships through timely communication.
  • Developed and implemented customer retention strategies to ensure long-term loyalty.
  • Analyzed customer feedback to identify areas for improvement in service delivery.
  • Generated reports detailing customer trends and preferences for management review.

Night Auditor

Best Western Raffles Inn and Suites
08.2017 - 04.2019
  • Efficiently managed reservations and room assignments for both individuals and group blocks.
  • Executed cashiering procedures including opening, securing, and balancing shift banks to verify cash, credit card, and check transactions. Processed guest payments and posted charges to guest accounts. Closed and balanced room accounts.
  • Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
  • Resolved customer issues quickly while maintaining a high level of professionalism.

Education

AA in Computer Science -

Chaffey at Chino
05.2024

Associate of Arts - Sociology

Santa Ana College
Santa Ana, California
01-2015

CoordinatorHigh School Diploma -

Brea Olinda High School at Brea
06.2011

Skills

  • Customer Service
  • Screen potential candidates for Training in being a Care Provider
  • Troubleshooting and resolving applicant inquiries
  • Conduct orientation
  • Bilingual: Advanced
  • Case Management
  • Organization and Multitasking
  • Microsoft Office
  • Advance in Excel
  • Time Management Transferable Skills Active listening
  • Conflict Resolution
  • Email and Telephone Etiquette
  • Data Entry and Analysis
  • Problem-solving abilities
  • Leadership Skills
  • Computer Skills
  • Research
  • Calling
  • Traveling
  • Schedule and Event Planning

Languages

English
First Language
Spanish
Proficient (C2)
C2

Affiliations

  • Volunteer Work
  • Tennis
  • Event Planner
  • Church Group
  • Board Games

References

References available upon request.

Timeline

Case Manager

American Honda
03.2023 - 11.2023

Onboarding Trainer

Cambrian Homecare
05.2022 - 10.2022

Relationship Cooordinator

PRIDE Industries
05.2019 - 11.2021

Night Auditor

Best Western Raffles Inn and Suites
08.2017 - 04.2019

AA in Computer Science -

Chaffey at Chino

Associate of Arts - Sociology

Santa Ana College

CoordinatorHigh School Diploma -

Brea Olinda High School at Brea

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Jesus Martinez