Jesus Rivas Plascencia
Apodaca
Summary
I am a passionate and goal-oriented professional with strong organizational skills and the ability to adapt to diverse environments. I excel in teamwork and am committed to achieving objectives efficiently. I am seeking an opportunity to grow and contribute within a forward-thinking company.
Overview
3
3
years of professional experience
Work History
Call Center Representative
Teleperformance
Monterrey, NL
04.2023 - 11.2023
- Conducting client calls for follow-up and closing commercial transactions
- Communicating with clients through the company's internal chat system
- Identifying customer needs to offer tailored solutions
- Continuously updating the customer database
- Meeting quality standards and sales targets
- Managing and resolving customer complaints and claims
- Updating client information in the databasedatos
Store Manager
Oxxo
San Nicolas de los Garza, NL
04.2021 - 06.2022
- Managing staff training for the store
- Assigning tasks to various roles and coordinating work shifts
- Coordinating staff to ensure sales targets are met
- Supervising inventory, managing stock entries, and liaising with suppliers
- Overseeing the organization and day-to-day operations of the store
- Identifying necessary changes to improve performance and service
- Supporting recruitment processes and payroll management
- Providing customer service and resolving inquiries or complaints
- Establishing a positive work environment to keep staff motivated and engaged
- Ensuring compliance with safety standards and company procedures
- Managing the stockroom to guarantee product availability
Education
Engineering - Information And Computer Systems
INSUCO
01.2025
Skills
- Database Management
- Autonomy
- Organizational Skills
- Patience
- Goal-Oriented
- Problem-Solving Attitude
- Verbal and Written Communication
- Ease of Communication
- Excellent Customer Service
- Information Recording
- Professional Ambition
- Multitasking Ability
- Teamwork Skills
Timeline
Call Center Representative
Teleperformance
04.2023 - 11.2023
Store Manager
Oxxo
04.2021 - 06.2022
Engineering - Information And Computer Systems
INSUCO