Jesus Toledo
Mexico City
Summary
Innovative Computer and Information Systems Manager with proven experience in leading IT departments, managing complex projects from conception to implementation. Skilled in optimizing team dynamics, integrating new technologies, and developing strategies that significantly improve productivity. Demonstrated ability to enhance system operations and streamline workflow processes across various platforms, ensuring operational excellence and robust IT infrastructure support.
Overview
10
10
years of professional experience
Work History
IT Manager
Visa Solutions USA
Mexico City
04.2024 - Current
- Responsible for overseeing operations across the United States, South Africa, and Mexico. In this global role, I lead the development and implementation of IT strategies, ensuring alignment with business objectives across multiple regions. My responsibilities include optimizing infrastructure, managing cross-border technology projects, and maintaining high standards of security and efficiency to support the company's international operations.
- Debugged, maintained, and tested applications to meet business requirements effectively while ensuring security and compliance.
- Designed and deployed tailored solutions that integrate with existing systems, automate workflows, and enhance user experiences.
IT Manager
Zuma Energia
Mexico City
07.2022 - 04.2024
- Responsible for designing and implementing a new network topology to support the migration of offices to a newly established headquarters. This included ensuring seamless integration and operational continuity for the new infrastructure, enabling future scalability for projects across various departments, including Finance, Physical Security, and Payroll. Additionally, the role involved close collaboration with cross-functional teams to align network design with business requirements, ensuring optimal performance, security, and compliance with organizational standards.
- Implemented advanced security measures to safeguard end-user and corporate information within the Office 365 cloud environment. This included deploying multifactor authentication (MFA) for all company employees, significantly reducing the incidence of external attacks on the Office 365 tenant. Additionally, authentication policies were reconfigured to establish a more secure and streamlined process flow for managing generic accounts, enhancing both security and compliance with organizational standards.
- Achieved significant cost savings within the IT Department by conducting a comprehensive assessment of previous operations and identifying inefficiencies. Developed and implemented a forward-looking cost-saving strategy, optimizing resource allocation and establishing a sustainable framework for future financial efficiency.
IT Manager
DHL Supply Chain
Mexico City
03.2022 - 07.2022
- Managed and administered IT projects within the automotive sector, delivering tailored solutions to high-profile clients, including Volkswagen, Volvo, BMW, Chrysler, and Ford.
- Responsibilities included overseeing project timelines, coordinating with stakeholders, and ensuring alignment with client-specific requirements, and industry standards.
- Led the Volkswagen Detachment Service Provider project, focusing on reengineering the entire network topology to enhance efficiency and scalability. Oversaw the migration of internal flow applications to align with company standards, ensuring compliance, performance optimization, and seamless integration with existing infrastructure.
Cloud Infrastructure Team Lead
Club Premier
Mexico City
01.2018 - 03.2022
- Successfully reengineered the network topology to transition away from the shared administration and infrastructure of Aeromexico. This project involved redefining firewall security permissions, implementing a new public addressing scheme, while maintaining the existing VLAN structure, and achieving minimal operational downtime of just 10 minutes during the migration process.
- Collaborated with the security team to ensure compliance, and successfully achieved PCI certification for the flight search engine. Additionally, I led efforts to secure ISO-27000 certification, focusing exclusively on server equipment, switches, wireless controllers, and traffic segmentation to meet stringent security standards.
- Implemented corporate single sign-on (SSO) and established a centralized password policy, managed through Active Directory, ensuring seamless integration for both current and new applications, while enhancing security and simplifying user authentication.
Technical Services Engineer
Tesla & SolarCity
Mexico City
01.2015 - 06.2018
- Collaborated with the Network team to support the launch of new locations across Mexico, ensuring compliance through weekly meetings and status updates with internal teams and external providers.
- Oversaw IT implementations, including the setup of video conference rooms, access points, servers, security systems, and the provisioning of new hire machines.
- Provided daily troubleshooting and support for site locations and end-user issues, ensuring minimal disruption to operations.
Education
Bachelor of Science - Information Technology
Universidad Anahuac Del Mayab
Merida08-2009
Skills
- Risk mitigation planning
- Cybersecurity management
- Application support
- Information security
- Disaster recovery
- Quality assurance
- IT budgeting
- IT asset management
- IT service management
- Network administration
- IT compliance
- Business analysis
Accomplishments
- Ericsson - Gained global recognition for developing an innovative Excel-based tool that significantly enhanced design efficiency. The solution streamlined workflows, reduced errors, and was adopted as a best practice across multiple teams worldwide.
- Grupo Mexico - Led a cross-functional team in executing the company’s largest project to date, focusing on the comprehensive renovation of network infrastructure across all mining sites. Successfully designed and implemented a new network topology, deployed state-of-the-art equipment, and conducted end-user training to ensure seamless adoption and operational efficiency. This project modernized the company’s infrastructure, enhancing reliability, scalability, and security
Timeline
IT Manager
Visa Solutions USA
04.2024 - Current
IT Manager
Zuma Energia
07.2022 - 04.2024
IT Manager
DHL Supply Chain
03.2022 - 07.2022
Cloud Infrastructure Team Lead
Club Premier
01.2018 - 03.2022
Technical Services Engineer
Tesla & SolarCity
01.2015 - 06.2018
Bachelor of Science - Information Technology
Universidad Anahuac Del Mayab
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