Jesus Alberto Figueroa Villalobos
Hermosillo
Summary
Professional in hospitality industry with proven ability to manage reservations and provide excellent customer service. Possesses solid background in handling booking inquiries, resolving issues, and maintaining accurate records. Known for strong focus on team collaboration and achieving results, adaptable to changing needs and challenges.
Overview
7
7
years of professional experience
Work History
Reservation Agent
Where and When Agents
06.2025 - 09.2025
- Managed customer inquiries and reservations using CRM software, ensuring efficient service delivery.
- Coordinated with hotel staff to resolve booking discrepancies and enhance guest satisfaction.
- Processed changes to existing reservations accurately while maintaining comprehensive documentation.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Handled billing information over phone.
- Provided personalized assistance for guests with specific needs or requests, fostering positive relationships and repeat business.
Customer services Representative
Results CX
04.2022 - 11.2023
- Resolved customer inquiries through effective communication and problem-solving skills.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
ListenTrust
03.2021 - 11.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Improved resolution time with effective problem-solving for customer complaints.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Customer Service Representative
Teleperformance
04.2018 - 04.2019
- Processed orders and returns efficiently, ensuring timely completion of requests.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Promptly responded to inquiries and requests from prospective customers.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
No Degree - Fisioterapia
Universidad Vizcaya De Las Américas
Hermosillo, Sonora, MexicoSkills
- Effective communication and empathy
- Professional ethics
- Responsible team member
- Commitment to continuous learning
- Attention to cleanliness
- Effective communication
- Punctuality and professionalism
- Customer engagement
Idiomas
español
Nativo
C2
inglés
Experto (C2)
C2
Personal Information
Timeline
Reservation Agent
Where and When Agents
06.2025 - 09.2025
Customer services Representative
Results CX
04.2022 - 11.2023
Customer Service Representative
ListenTrust
03.2021 - 11.2022
Customer Service Representative
Teleperformance
04.2018 - 04.2019
No Degree - Fisioterapia
Universidad Vizcaya De Las Américas