JESUS ALEJANDRO GARCIA ROJAS
El Salto,Jalisco
Resumen profesional
Customer Service Team Leader with 10+ years of experience in the automotive industry, leading customer service operations for OEM and Tier 1 customers. Proven ability to improve delivery performance, reduce backlog and align demand, forecast and production through strong cross-functional leadership.
Datos destacados
12
12
years of professional experience
Experiencia
Customer Service Team Leader
HELLA Automotive Mexico
Guadalajara, Jalisco
2023.07 - 2026.02
- Improved OTD and reduced backlog for key OEM customers through demand and forecast alignment.
- Lead customer service operations and act as main escalation point for GM, Tesla, Volvo and Paccar.
- Coordinate daily with Production, Materials and Logistics using SAP and customer portals.
Customer Service Specialist
Webasto Roof Systems Mexico
Irapuato, Guanajuato
2021.01 - 2022.12
- Supported OEM customers managing releases, orders and delivery requirements in SAP.
Customer Service Specialist
Hutchinson Automotive Mexico
Cortazar, Guanajuato
2014.01 - 2021.12
- Managed demand analysis, ASN generation and customer portals for OEM environments.
Formación
Bachelor's Degree - International Trade
Universidad Centro de Estudios Cortazar
2011.01 - 1 2013
Enfatiza tus habilidades clave
- Customer Service Leadership
- SAP & Customer Portals
- Demand & Forecast Planning
- OTD & Backlog Management
- Cross-functional Coordination
- Customer Escalation Management
- Teamwork
- Punctuality and Responsability
- Customer Focus
Personalizado
- GM
- Tesla
- Ford
- VW
- Nissan
- Daimler
- Volvo
- Paccar
- BMW
Idiomas
Inglés
Intermedio avanzado (B2)
B2
Cronología
Customer Service Team Leader
HELLA Automotive Mexico
2023.07 - 2026.02
Customer Service Specialist
Webasto Roof Systems Mexico
2021.01 - 2022.12
Customer Service Specialist
Hutchinson Automotive Mexico
2014.01 - 2021.12
Bachelor's Degree - International Trade
Universidad Centro de Estudios Cortazar
2011.01 - 1 2013