Jesus Arggenys Márquez Valenzuela

• Intake services; The law firm answering service screens potential clients based on your preferences and determine if they're qualified or need to be referred elsewhere.
• Retainer services; Legal intake specialists from our lawyer answering service take leads from initial contacts to an e-signed contract posting directly to your CRM or case management system with legal answering service.
• Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
• Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
• Developed strong relationships with clients, resulting in repeat business and positive feedback.

Assist customers with their online orders.

• Guided students and professors step by step on how to navigate through and resolve technical issues on the online educational web platform used by many colleges and universities around the world.
• Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
• Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
• Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.