Jesus David Garcia Valenzuela
Mazatlán
Summary
Detail-oriented, bilingual customer service professional with experience in call centers and sales. Skilled in managing reservations, resolving customer inquiries, and handling high volumes of requests with professionalism and accuracy. Passionate about delivering exceptional service and creating positive guest experiences. Seeking to contribute to a team in a fast-paced and dynamic environment.
Overview
7
7
years of professional experience
Work History
Small Business Owner / Independent Trader
Self-Employed
01.2021 - Current
- Coordinate customer interactions, scheduling, and payments across small business ventures.
- Maintain accurate client and sales records and manage all aspects of service delivery.
- Demonstrate reliability and professionalism in handling business logistics and customer expectations.
Customer Service & Sales / Assistant Manager Trainee
Ferretería Durango
01.2019 - 01.2021
- Handled customer orders, inventory, and payment processing with a focus on accuracy and service.
- Assisted in managing store operations, including scheduling, credit accounts, and closing procedures.
- Frequently trusted with leadership tasks and resolving client concerns independently.
Customer Service Representative
Teleperformance – Western Union Campaign
01.2018 - 01.2019
- Responded to customer calls regarding money transfers, tracking, and service issues.
- Managed sensitive client information with discretion and accuracy.
- Promoted to “inlier” status and considered for trainer and quality control positions within a few months.
Education
High School Diploma -
LaSalle-Peru Township High School
LaSalle, Illinois01.2013
Skills
- Bilingual: English & Spanish
- Call Center & Phone Etiquette
- Detail-Oriented Data Entry
- Conflict Resolution & Problem-Solving
- Time Management & Multitasking
- Microsoft Office & Web Tools
- Small business operations
- Planning and execution
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Small Business Owner / Independent Trader
Self-Employed
01.2021 - Current
Customer Service & Sales / Assistant Manager Trainee
Ferretería Durango
01.2019 - 01.2021
Customer Service Representative
Teleperformance – Western Union Campaign
01.2018 - 01.2019
High School Diploma -
LaSalle-Peru Township High School
Similar Profiles
HUSSEIN ALAHMARIHUSSEIN ALAHMARI
Real Estate Consultant at Self-EmployedReal Estate Consultant at Self-Employed
Gaetano FosterGaetano Foster
Hobbyist Developer at Self-EmployedHobbyist Developer at Self-Employed
Stephanie BuusStephanie Buus
English & Swedish/Danish Language Tutor at Self-employedEnglish & Swedish/Danish Language Tutor at Self-employed
Martha MaddoxMartha Maddox
Owner of Mere Grace at Self-employedOwner of Mere Grace at Self-employed
Luis Rolando Leyva VillarrealLuis Rolando Leyva Villarreal
Quality Assurance Specialist at TATA Consultancy ServicesQuality Assurance Specialist at TATA Consultancy Services