Jesus David Garcia Valenzuela

Mazatlán

Summary

Detail-oriented, bilingual customer service professional with experience in call centers and sales. Skilled in managing reservations, resolving customer inquiries, and handling high volumes of requests with professionalism and accuracy. Passionate about delivering exceptional service and creating positive guest experiences. Seeking to contribute to a team in a fast-paced and dynamic environment.

Overview

years of professional experience

Work History

Small Business Owner / Independent Trader

Self-Employed

01.2021 - Current

Coordinate customer interactions, scheduling, and payments across small business ventures.
Maintain accurate client and sales records and manage all aspects of service delivery.
Demonstrate reliability and professionalism in handling business logistics and customer expectations.

Customer Service & Sales / Assistant Manager Trainee

Ferretería Durango

01.2019 - 01.2021

Handled customer orders, inventory, and payment processing with a focus on accuracy and service.
Assisted in managing store operations, including scheduling, credit accounts, and closing procedures.
Frequently trusted with leadership tasks and resolving client concerns independently.

Customer Service Representative

Teleperformance – Western Union Campaign

01.2018 - 01.2019

Responded to customer calls regarding money transfers, tracking, and service issues.
Managed sensitive client information with discretion and accuracy.
Promoted to “inlier” status and considered for trainer and quality control positions within a few months.

Education

High School Diploma -

LaSalle-Peru Township High School

LaSalle, Illinois

01.2013

Skills

Bilingual: English & Spanish
Call Center & Phone Etiquette
Detail-Oriented Data Entry
Conflict Resolution & Problem-Solving

Time Management & Multitasking
Microsoft Office & Web Tools
Small business operations
Planning and execution

Languages

English

Bilingual or Proficient (C2)

Spanish