Mcleod
Jesus David Jimenez Lopez
Logistics Coordinator
Garcia
Summary
Logistical planner with exceptional organization and time-management skills. Optimisms schedules and workflows to achieve maximum efficiency. Skilled in budget controls, staff management and liaising with customers and stakeholders.
Logistics expert with solid track record in managing supply chains and streamlining operations. Strong focus on team collaboration and adaptability to changing needs. Skilled in inventory management, vendor coordination, and transportation logistics. Reliable and results-oriented professional driven to optimize processes and achieve organizational goals.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Broker
Redwood Logistics
10.2024 - 01.2025
- Negotiated with carriers for shipment to be completed with revenue.
- Cold outbound calls to sell our shipments.
- Increased volume from clients.
- Handled high-volume telephone calls to address, and resolve, customer needs.
- Addressed customer service enquires quickly and accurately.
Customer Service Representative
CH Robinson
02.2024 - 09.2024
- Reviewed, corrected, and deleted data to eliminate duplication of data and maintain data integrity.
- Produced daily production reports.
- Improved office operations by automating client correspondence, record tracking, and data.
- Weekly meetings with clients to improve the service and areas of opportunity.
- Selected carriers for LTL and small parcel shipments.
- Received orders from my client and updated our system for clients to reflect on their end.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Maximized customer engagement and satisfaction by delivering excellent customer service.
Key Account Manager
Forza Transportation
02.2023 - 02.2024
- Updated tracking of all my clients via email, phone, or clients' portal.
- Supervised my internal team for on-time delivery.
- Monthly report of net revenue from all my clients.
- Weekly calls with all clients for feedback.
- Tracked and analyzed key account trends, identifying opportunities for growth and eliminating potential delays for shipments.
- Expanded volume from clients for more shipments, and increased net revenue.
- Coordinated importation and exportation from clients.
- Developed a pool of trailers for clients at the shipper.
- Addressed new lanes to our sales department to provide rates for our clients.
- Managed importation and exportation from clients.
Track and Trace
Unilink
08.2019 - 03.2022
- Monitored and tracked the status of shipments in transit to confirm on-time delivery.
- Gathered documents for border-crossing shipments.
- Communication with transfers and Mexican carriers.
- Managed a pool of 25 trailers for clients at the shipper for pre-loaded shipments.
- Made outbound calls to customers to clearly explain order situations, next steps and potential outcomes.
- Conducted outgoing customer satisfaction calls to gather feedback and improve service quality.
- Gathered PODs to close orders and proceed to pay invoices to the carriers.
Broker
Uber Freight
San Pedro, NL
02.2017 - 07.2019
- Negotiate rates with aproximately 45 carriers.
- Managed a pool of trailers at the shipper/consignee for drop and hook loads.
- Tracking shipments.
- Provide updates to clients via email or phone calls.
- Implemented new projects for clients.
- Gathered documents for load to be dispatched.
- Processed invoices and payments, maintaining accurate financial records for audit compliance.
- Maximized customer engagement and satisfaction by delivering excellent customer service.
- Monthly reports.
- Developed new carriers to increase the volume of loads from our clients.
Education
Some College (No Degree) - International Business And Trade
Tecmilenio
Monterrey, Nuevo León, Mexico 06.2015 - 06.2019
Skills
- Distribution issue resolving
- Transit time optimization
- Negotiation
- Efficient communication
- Issue resolution
- Cold calling skills
- Customer Service
Software
Fleet Manager
Navisphere
Load Runner
TMS
Timeline
Broker
Redwood Logistics
10.2024 - 01.2025
Customer Service Representative
CH Robinson
02.2024 - 09.2024
Key Account Manager
Forza Transportation
02.2023 - 02.2024
Track and Trace
Unilink
08.2019 - 03.2022
Broker
Uber Freight
02.2017 - 07.2019
Some College (No Degree) - International Business And Trade
Tecmilenio
06.2015 - 06.2019
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