PHP
Jesus Eduardo Castillo De La Cruz
Biomedical Engineer
Monterrrey
Summary
Dynamic professional with a proven track record at Afni Call Center, excelling in customer service and problem-solving. Enhanced customer loyalty through empathetic complaint resolution and effective conflict management. Skilled in data collection and team collaboration, ensuring high satisfaction and operational efficiency in fast-paced environments.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
1
1
year of professional experience
1
1
Certification
4
4
Languages
Work History
Customer Service Representative
Afni Call Center
05.2025 - 09.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Biomedical Technician
Hospital Victoria La Salle
08.2024 - 12.2024
- Inspected, tested and calibrated medical equipment before installing.
- Diagnosed cause of problems and completed repairs.
- Maintained proper care and storage of diagnostic tools and equipment and tracked inventory.
- Trained staff on proper operation of equipment as well as initial troubleshooting techniques.
Education
Bachelor of Science - Biomedical Engineering
La Salle Victoria
Ciudad Victoria, Tamaulipas, Mexico 05.2001 -
Skills
Customer service
Software
EXCEL
POWERPOINT
MWORD
PHYTON
SQL
C
Certification
MCAS - Microsoft Certified Application Specialist
Timeline
Customer Service Representative
Afni Call Center
05.2025 - 09.2025
Biomedical Technician
Hospital Victoria La Salle
08.2024 - 12.2024
Bachelor of Science - Biomedical Engineering
La Salle Victoria
05.2001 -
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