JESUS EDUARDO SALVATIERRA
Summary
Skilled Business Development leader offering over 10 years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
Overview
13
13
years of professional experience
Work History
Business Development Manager
Igasamex
12.2016 - Current
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Represented company and promoted products at conferences and industry events.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.
Business Development Executive
Igasamex
04.2015 - 12.2016
- Carry out customer acquisition through different methods
- Perform business presentations and benefits of natural gas at national level.
- Collaborated with sales and marketing departments to support client acquisition.
- Managed a portfolio of accounts, ensuring timely delivery of products/services while maintaining high levels of customer satisfaction.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Assisted marketing department in creating targeted campaigns that effectively communicated the value proposition of our products/services to potential customers.
- Contributed to industry events and trade shows to showcase products and gather industry intelligence.
Front Desk Supervisor
Eurobuilding Hotel & Suites
04.2013 - 02.2015
- Make reservations through different channels.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Collected room deposits, fees, and payments.
Service Manager
Wall Street Institute
10.2011 - 03.2013
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Implemented strategies to increase customer service satisfaction ratings.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Established team priorities, maintained schedules and monitored performance.
Education
Diploma in Project Management And Agile Complement - Project Management
Stratominds
Ciudad De México, D.F. México01.2024
Diploma on Strategic Training for High Performance Managers - Business Management
Tecnológico De Monterrey
Monterrey, Nuevo León, Mexico02.2020
Financial Management - Financial Planning
CEFA
Ciudad De México, D.F. México02.2018
Human Development
Latino Americana University
Ciudad De México, D.F. México01.2018
Norma ISO9001:2015 -
Corporación Frigus Therme
07.2017
Theory and Tools of the Harvard Negotiation Process -
Seminarios México
03.2017
Inspiring Leadership Through Emotional Intelligence -
Coursera
03.2017
Strategic Project Management -
EGADE Business School
11.2016
Multicultural Negotiation for executives -
AMA Global
10.2016
Basic and intermediate Excel -
IEDS
04.2016
Administration of Project Analysis APP -
CAF
09.2015
BBA - Business Administration
Nueva Esparta University
Caracas, Venezuela12.2013
Industrial Relations
Andres Bello University
Caracas, Venezuela12.2011
Skills
- Microsoft Outlook
- Client Relationship Building
- Mentoring and Coaching
- Relationship Development
- International Sales
- Industry Trends & Sales Forecasting
- Team Leadership
- Business development and planning
- Customer Service
- Negotiations
- Decision-Making
- ATS & CRM Software
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Italian
Intermediate (B1)
French
Intermediate (B1)
Personal Information
Date of Birth: 05/09/88
Extracurricular Activities
Buddhist philosophy practitioner, Soka Gakkai International, 06/2014
Open Water Diver, Mola Mola Dive Center, 10/2018
Timeline
Business Development Manager
Igasamex
12.2016 - Current
Business Development Executive
Igasamex
04.2015 - 12.2016
Front Desk Supervisor
Eurobuilding Hotel & Suites
04.2013 - 02.2015
Service Manager
Wall Street Institute
10.2011 - 03.2013
Diploma in Project Management And Agile Complement - Project Management
Stratominds
Diploma on Strategic Training for High Performance Managers - Business Management
Tecnológico De Monterrey
Financial Management - Financial Planning
CEFA
Human Development
Latino Americana University
Norma ISO9001:2015 -
Corporación Frigus Therme
Theory and Tools of the Harvard Negotiation Process -
Seminarios México
Inspiring Leadership Through Emotional Intelligence -
Coursera
Strategic Project Management -
EGADE Business School
Multicultural Negotiation for executives -
AMA Global
Basic and intermediate Excel -
IEDS
Administration of Project Analysis APP -
CAF
BBA - Business Administration
Nueva Esparta University
Industrial Relations
Andres Bello University