JESUS ENRIQUE GRIJALVA RASCON
Hermosillo
Summary
Experienced professional with over 11 years in sales, retention, customer service, and training. Results-driven approach to customer retention with strong analytical skills and problem-solving abilities. Collaborative team player who excels in managing customer relationships, handling escalations, and utilizing CRM software. Recognized for reliability, flexibility, and unwavering focus on delivering measurable outcomes. Dedicated to exceeding expectations in every role.
Overview
12
12
years of professional experience
2010
2010
years of post-secondary education
2
2
Languages
Work History
Customer Service and Retention Agent
Listen Trust Mexico
Hermosillo Sonora
10.2024 - Current
- Initiated proactive outreach to customers at risk of cancellation, leading to increased loyalty.
- Assisted colleagues with difficult cases by offering guidance and sharing expertise from past experiences as a Retention Agent.
Sales Agent
Listen Trust Mexico
10.2023 - 10.2024
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Assisted call-in customers with questions and orders.
- Achieved top performer status within the company due to consistent high sales numbers.
Sales Supervisor
ListenTrust México
04.2022 - 09.2023
- Company Overview: Inbound Sales Supervisor.
- Provided exceptional sales, retention and customer service experience to manage this role.
- Managed English and Spanish speaking agents providing guidance and feedback to provide the best close and sales results per agent.
- Handled different campaigns and products from zero developing agent knowledge and skills for efficient results.
- Inbound Sales Supervisor.
Email and Chat support
Organifi
06.2018 - 04.2022
- Company Overview: Exhibited excellent self-discipline and self-management skills.
- Provided exceptional customer service and retention skills.
- Offered great tips and suggestions for customer health needs and company supplements.
- Exhibited excellent self-discipline and self-management skills.
Customer Service
CES
06.2017 - 06.2018
- Company Overview: Customer service and retention agent for newspapers.
- Organized and prioritized work to complete assignments in a timely efficient manner.
- Provided excellent customer service for local newspapers, retention and contract renewals.
- Customer service and retention agent for newspapers.
Sales Supervisor
ListenTrust México
02.2016 - 02.2017
- Company Overview: Inbound Sales Supervisor.
- Executed superior planning skills.
- Worked side by side and guided sales agents to make the best deal and close the sale.
- Provided efficient daily feedback and motivational tips to improve agent sales results.
- Inbound Sales Supervisor.
Quality Analyst
ListenTrust México
02.2015 - 02.2016
- Company Overview: Quality Analysis.
- Worked well independently and with different teams to solve quality problems.
- Responsible and dedicated quality analysis for 3 different campaigns.
- Analyzed and provided feedback for better customer service and retention agents.
- Quality Analysis.
Customer Service
ListenTrust México
02.2014 - 02.2015
- Company Overview: Organifi customer service and retention.
- Served as a friendly, hardworking and punctual employee.
- Providing great customer service, product knowledge and tips for customers overall health and well being.
- Multi tasking skills from customer service, sales and retention.
- Organifi customer service and retention.
Customer Service
Teleperformance
09.2013 - 01.2014
- Company Overview: Customer Service Agent for Reliant Energy electricity services for texas.
- Provided superior customer service to clients by addressing all questions and concerns.
- Gave great benefits to retain and renew customer contracts.
- Customer Service Agent for Reliant Energy electricity services for texas.
Education
GED -
Fort Lupton University
Fort Lupton, COSkills
Customer Service
Sales and Retention
Quality Analysis
Sales Supervisor
Employee training
Multi tasking skills
Excellent self-discipline and self-management skills
Exceptional customer service and retention skills
Guidance and feedback for sales results
Agent knowledge and skills development
Timeline
Customer Service and Retention Agent
Listen Trust Mexico
10.2024 - Current
Sales Agent
Listen Trust Mexico
10.2023 - 10.2024
Sales Supervisor
ListenTrust México
04.2022 - 09.2023
Email and Chat support
Organifi
06.2018 - 04.2022
Customer Service
CES
06.2017 - 06.2018
Sales Supervisor
ListenTrust México
02.2016 - 02.2017
Quality Analyst
ListenTrust México
02.2015 - 02.2016
Customer Service
ListenTrust México
02.2014 - 02.2015
Customer Service
Teleperformance
09.2013 - 01.2014
GED -
Fort Lupton University