Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Church Service
Generic

Jesus Hernandez Flores

Tijuana

Summary

Dynamic customer service professional with a proven track record at Seguros Confie, excelling in conflict resolution and active listening. Recognized for enhancing customer loyalty through empathetic complaint resolution and efficient problem-solving. Adept at data entry and maintaining detailed records, contributing to improved customer satisfaction and retention.

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in role.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Seguros Confie
08.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Auxiliar De Frutas YVerduras

Calimax
06.2023 - 10.2023
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted manager in all aspects of business operations.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.

Seafood Cocktail Maker

Titos Mariscos Restaurant
01.2023 - 06.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.

Education

State Board of Education
Sacramento, California

State Board of Education
Sacramento, California

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Conflict resolution

Accomplishments

  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Certification

  • [Area of certification] Training - [Timeframe]
  • ACE - Adobe Certified Expert, Photoshop

Timeline

Customer Service Representative

Seguros Confie
08.2023 - Current

Auxiliar De Frutas YVerduras

Calimax
06.2023 - 10.2023

Seafood Cocktail Maker

Titos Mariscos Restaurant
01.2023 - 06.2023

State Board of Education

State Board of Education

Church Service

Attending chuch during the week and on the weeking serving as an usher welcoming the comers as well as the new comers.

Similar Profiles

CREATE PROFILE
Jesus Hernandez Flores