Jesus Manuel Garcia Alvarez
Summary
- The forward-thinking team leader was skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
- Operation supervisor with experience in production planning and control, process optimization, and team leadership. I am seeking a challenging role where I can apply my skills to improve the efficiency and profitability of the operation. I offer strategic vision, analytical skills, and the ability to work under pressure.
Overview
4
4
years of professional experience
Work History
Supervisor of Operations
Redial
10.2021 - 03.2022
- Coordination and daily supervision of the different areas of operations.
Monitoring of operational performance to identify deviations and propose corrective actions. - Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Built a highly efficient administrative team through ongoing coaching and professional development opportunities. Kept a high average of performance evaluations.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Supervisor of Operations
Telvista
03.2018 - 10.2021
- Monitoring of operational performance to identify deviations and propose corrective actions.
- Coordination and daily supervision of the different areas of operations.
- Analysis of operational control reports and management reporting.
Supervision of the personnel and coordination of teams of the different departments. - Development of improvement actions that guarantee compliance with KPIs.
Implementation and updating of business processes and policies. - Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Resolved issues through active listening and open-ended questioning, escalating major problems to the manager.
- Improved customer satisfaction scores through the application of superior conflict resolution and problem-solving skills.
Education
Open High School
Skills
- Goal orientation
- Financial management
- Team management
- Fluent English
- Personnel management
- Working capacity
- Availability to travel
- Focus on objectives
- Excellent communication skills
- Tracking Metrics
- Operational Efficiency
- Customer Satisfaction
- Manage Operations
Languages
English
Avanzado
C1
Spanish
Bilingual or Proficient (C2)
Timeline
Supervisor of Operations
Redial
10.2021 - 03.2022
Supervisor of Operations
Telvista
03.2018 - 10.2021
Open High School
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