Jesus Manuel Marquez Martinez
Tijuana, Baja California
Summary
Dynamic professional with a strong background in claims processing at SEGUROS CONFIE, adept at data analysis and client relationship management. Proven ability to enhance operational efficiency and streamline processes, demonstrating effective communication and a goal-oriented mindset. Committed to continuous learning and delivering exceptional service in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Claims Processor I - Back Office
SEGUROS CONFIE (Alliant)
Tijuana
04.2024 - Current
- Processed new commercial claims across diverse coverage types, ensuring timely and accurate setup in Alliant’s system.
- Maintained up-to-date client records and documentation to support seamless account management for new and renewal policies.
- Provided real-time communication to enhance client relationships and deliver excellent service.
- Adhered to all applicable laws, regulations, and company standards while processing claims.
- Analyzed and evaluated claim forms, medical reports, bills, and other documents to ensure accuracy of data.
AML Analyst - Fraud & Finance Assistant
CALIENTE.MX, CALIENTE INTERACTIVE
Tijuana
02.2020 - 03.2021
- Conducted user verification in fraud and finance sectors to prevent money laundering.
- Managed user registration, ensuring compliance with regulatory standards.
- Oversaw document classification and maintained organized filing systems.
- Executed thorough verification of official documents for authenticity.
- Compiled detailed reports on AML activities and findings.
- Performed general administrative tasks to support departmental functions.
- Controlled and monitored document files to ensure data integrity.
- Streamlined processes for identifying fraudulent activities through diligent checks.
Customer Service
CALIENTE.MX, CALIENTE INTERACTIVE
Tijuana
10.2018 - 02.2020
- Operated and managed customer interactions via phone, email, and personalized chats.
- Executed sales strategies to close deals and retain client portfolios.
- Resolved customer service issues promptly and courteously.
- Provided customer service support when needed.
- Monitored customer service calls and emails to identify areas of improvement in customer service processes.
Administrative Assistant - Trainer
MUSEO INTERACTIVO EL TROMPO
Tijuana
08.2016 - 02.2017
- Executed recruitment and selection processes for personnel.
- Developed and implemented training programs for staff development.
- Managed personnel effectively to enhance team performance.
- Conducted evaluations to assess employee skills and needs.
- Oversaw documentation and records management for compliance.
- Provided ongoing training and evaluation to ensure workforce proficiency.
Costumer Service
WALMART, SA DE CV
Tijuana
10.2011 - 07.2015
- Increased sales through effective customer engagement on sales floor.
- Managed inventory levels to ensure product availability and minimize stockouts.
- Executed general activities on sales floor to maintain optimal presentation and organization.
Cashier
CAFE DE 10
Tijuana
12.2010 - 06.2011
- Resolved customer inquiries through effective interaction and communication strategies.
- Barista
Education
Degree - Communication Sciences And Social Sciences
Universidad Autónoma De Baja California Campus Tijuana
Tijuana - Mexico01.2017
High School Diploma - Business Administration and Management
Colegio De Bachilleres Del Estado De Baja California, Plantel La Mesa
Tijuana - Mexico01.2011
Skills
- File management
- Claims processing
- Data analysis
- Document management
- Client relationship management
- Multitasking skills
- Insurance background
- Customer service
- Computer software proficiency
- Office equipment handling
- Personnel management
- Recruitment and selection
- Training and development
- Team collaboration
- Work responsibility
- Effective communication
- Positive attitude
- Customer service experience
- Call center experience
- Sales experience
- Client retention and closure strategies
- Telephone customer engagement
- Goal-oriented mindset
- Problem analysis skills
- Problem-solving abilities
- Willingness to learn and grow
- Computer literacy
- Punctuality and attendance
- Continuous learning
Personal Information
- Age: 31
- Date of Birth: 11/11/92
- Marital Status: Single
- Nationality: Mexican
- Gender: Male
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
Timeline
Claims Processor I - Back Office
SEGUROS CONFIE (Alliant)
04.2024 - Current
AML Analyst - Fraud & Finance Assistant
CALIENTE.MX, CALIENTE INTERACTIVE
02.2020 - 03.2021
Customer Service
CALIENTE.MX, CALIENTE INTERACTIVE
10.2018 - 02.2020
Administrative Assistant - Trainer
MUSEO INTERACTIVO EL TROMPO
08.2016 - 02.2017
Costumer Service
WALMART, SA DE CV
10.2011 - 07.2015
Cashier
CAFE DE 10
12.2010 - 06.2011
Degree - Communication Sciences And Social Sciences
Universidad Autónoma De Baja California Campus Tijuana
High School Diploma - Business Administration and Management
Colegio De Bachilleres Del Estado De Baja California, Plantel La Mesa
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