JESUS NICOLAS SANCHEZ SANCHEZ
BACHELOR´S DEGREE IN TOURISM
Mexico, México
Summary
EXPERIENCE IN CUSTOMER SERVICE IN CALL CENTER, AIRPORT AND BUS OPERATIONS
Overview
18
18
years of professional experience
1
1
Language
Work History
Travel Consultant
American Express, AMEX
10.2022 - Current
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
CSA /Shift Supervisor
OPERADORA LORCAST SA DE CV
10.2020 - 09.2022
- Connected with customers by listening to concerns and answering questions.
- Resolved escalated customer complaints professionally and efficiently, restoring client confidence in the brand.
- Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
- Provided exceptional service to customers by actively listening to their needs and offering personalized solutions.
CSA
COPA AIRLINES INC
05.2013 - 07.2020
CSA
DELTA AIRLINES INC
05.2012 - 04.2013
Operations Manager
GREYHOUND LINES INC AND AUTOBUSES AMERICANOS USA
06.2006 - 12.2011
Education
IN TOURISM - TOURISM
UNIVERSIDAD DEL TEPEYAC
Mexico, México, Mexico 05.2001 -
Skills
- Travel Arrangements
- Documentation preparation
- Travel research
- Administrative tasks
- Exceptional customer service
- Travel industry expertise
- Strong Communication Skills
TRAVEL
TO GET THE OPPORTUNITY TO KNOW NEW PLACES AND PEOPLE IS VERY INTEREST AND EXCITED, ALSO BECAUSEOF MY JOBS I GOT THE CHANCES TO WORK IN DIFFERENT COUNTRIES
Timeline
Travel Consultant
American Express, AMEX
10.2022 - Current
CSA /Shift Supervisor
OPERADORA LORCAST SA DE CV
10.2020 - 09.2022
CSA
COPA AIRLINES INC
05.2013 - 07.2020
CSA
DELTA AIRLINES INC
05.2012 - 04.2013
Operations Manager
GREYHOUND LINES INC AND AUTOBUSES AMERICANOS USA
06.2006 - 12.2011
IN TOURISM - TOURISM
UNIVERSIDAD DEL TEPEYAC
05.2001 -
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