Jesus Ramon Avalos Nuñez
Tijuana
Summary
My background includes reducing processing errors, managing high-stress situations with professionalism, and fostering trust through active listening. My critical thinking and computer proficiency have consistently contributed to positive health outcomes and customer satisfaction.
Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Virtual Medical Assistant
Outpatient Call Solutions
01.2021 - Current
- Obtained client medical history, medication information, symptoms, and allergies.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Oriented and trained new staff on proper procedures and policies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Back Office Specialist
TaskUs
10.2020 - 01.2021
- Conducted comprehensive research to support decision-making processes for management teams.
- Reduced processing errors with thorough attention to detail and adherence to established protocols.
- Handled complex customer inquiries, resolving issues promptly and professionally while maintaining excellent customer service standards.
Customer Service Representative
Telvista Hipodromo
08.2015 - 09.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Field Interviewer
Colegio De La Frontera Norte
02.2011 - 07.2015
- Conducted interviews with participants to assess eligibility.
- Built strong rapport with interviewees, fostering an environment of trust and open communication.
- Coded data from participant interviews.
Education
No Degree - Ciencias De La Educación
5th four-month period with partial certificate.
Maintenance technician certificate from CECYTE high school.
English certification EFSET C2 (09/14/23).
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Data entry
- Reliable team player
- Active listening
- Critical thinking
- Computer proficiency
- Call center experience
- Complaint handling
Technical support
De-escalation techniques
Service upselling
Languages
English
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Virtual Medical Assistant - Outpatient Call Solutions
01.2021 - Current
Back Office Specialist - TaskUs
10.2020 - 01.2021
Customer Service Representative - Telvista Hipodromo
08.2015 - 09.2020
Field Interviewer - Colegio De La Frontera Norte
02.2011 - 07.2015
UDCI - No Degree, Ciencias De La Educación
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